04-17-2008, 11:44 AM
Join Date: Aug 2007
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Thank you for your help.
I sarched and found a few articles like the ones you provided but didn't know exactly what the impact of enabling LDAP was and thought it might be better to jusr restart the server as some other articles said to do prior to recreating the MAPI profile.
I restarted the server and the problem magically dissappeared. I hate restarting the server and not knowing what the problem was, the cause and what actually fixed it.
I'm new to BES so I'm just learning. Do you know of any good troubleshooting documents that I could learn from so I would know what to look for next time there is an issue and where to look? I was looking for some sore of step by step guide that says first check this, then check that etc. I saw the BlackBerry has a lot of log files and I looked through them but I had no idea really what I was looking at or what to look for. Thanks.