Originally Posted by cyberfire
The new user had a service book form the old user that was for the gmail account. This was deleted some time ago and all was well. New its wrong again.
BTW, what is the correct procedure to recycle a device?
The BIS is configured by the PIN of the device. Because that user created a BIS account and setup their personal email with it using the PIN of that device, the mail will be delivered until the association of that BIS account to that PIN number is removed, either by the person who created the BIS account or by the provider.
This has only happened a couple of times to us, but it has brought up some policy talk on how users can utilize devices owned by the university.
What are others doing?