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Talking BlackBerry Encyclopedia
Posts: 247
Join Date: Feb 2006
Location: Baton Rouge, La
Model: 9700
Carrier: AT&T
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07-17-2008, 10:53 AM
FYI: Desktop Manager 4.2.2 changes the two tables in SQL relating to User HTML access to 0 when a user does a manual sync. Upgraded to 4.5, and HTML E-mail works fine.
9700 - 5.0.0.351
BES 4.1.7
Exchange 2007 SP1r7
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BBF Moderator
Posts: 37,799
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 4.7sumtin
PIN: t low
Carrier: Cingular/AT&T
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07-17-2008, 10:59 AM
This thread Stickied now...
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Knows Where the Search Button Is
Posts: 26
Join Date: Dec 2007
Model: 9000
OS: 4.6.0.216
PIN: 249e3b2f
Carrier: AT&T
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07-17-2008, 11:38 AM
Wirelessly posted
Quote:
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Originally Posted by Domel
Quote:
Originally Posted by SanaTizer
I'm stuck here trying to get this to work. I've got a BES box with 4.1.5.24 with exchange 03 environment and a SQL 05 DB box. Blackberry deivce is 8310 running 4.5.0.52(75)
The BBupdate through me errors so I opened the DB and modified the dbo.ServerConfig and dbo.UserConfig - RichContent tables and the BESOnlyMessages to ((1)) from ((0)). Restarted the SQL server and the BES server, re-pushed the service books from the BES and I still do not see the enable html or the BESOnly icon.
Any ideas on what's wrong with my setup?
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Have you performed hard reset of your BB? |
I deleted the device from the BES and wiped it. Readded to BES and activated, still no luck. Am I suppose to modify something elese? From what I saw in the SQL scripts the only thing they do is modify the zeros to ones.
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Talking BlackBerry Encyclopedia
Posts: 247
Join Date: Feb 2006
Location: Baton Rouge, La
Model: 9700
Carrier: AT&T
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07-17-2008, 03:03 PM
There are two tables containing two fields to be changed to 1's. A total of four fields.
Are you editing both ServerConfig and UserConfig tables?
9700 - 5.0.0.351
BES 4.1.7
Exchange 2007 SP1r7
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Knows Where the Search Button Is
Posts: 26
Join Date: Dec 2007
Model: 9000
OS: 4.6.0.216
PIN: 249e3b2f
Carrier: AT&T
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07-17-2008, 03:29 PM
Yes I have made the change to all 4 tables (2 in user and 2 in server config).
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Knows Where the Search Button Is
Posts: 26
Join Date: Dec 2007
Model: 9000
OS: 4.6.0.216
PIN: 249e3b2f
Carrier: AT&T
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07-17-2008, 05:55 PM
The funny thing is the SQL script completes successfully on the disable but fails on the enable script.
I get this from the Management console:
Msg 512, Level 16, State 1, Procedure ServerConfigSaveCapTrigger, Line 29
Subquery returned more than 1 value. This is not permitted when the subquery follows =, !=, <, <= , >, >= or when the subquery is used as an expression.
The exact error steveb_uk got in post #55 in this thread. Manually editing didn't work.
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Knows Where the Search Button Is
Posts: 26
Join Date: Dec 2007
Model: 9000
OS: 4.6.0.216
PIN: 249e3b2f
Carrier: AT&T
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07-17-2008, 06:55 PM
Whew... I found it... the script was failing because the SQL is management for multiple BES servers. It was trying to update the tables for all of the servers. The editing of the tables worked when you OPEN the table instead of modify the default values. Which is what I was trying to do manually. oh well... wiping and re-provisioning on the BES now.. we will see what happens this time.
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Knows Where the Search Button Is
Posts: 26
Join Date: Dec 2007
Model: 9000
OS: 4.6.0.216
PIN: 249e3b2f
Carrier: AT&T
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07-17-2008, 07:49 PM
Whoo Hooo.. After fighting with this simple hack... Finally I've got the HTML on the BES!!
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New Member
Posts: 7
Join Date: Sep 2006
Model: Bold
Carrier: Optus
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07-17-2008, 09:44 PM
BES 4.1.6 which has just been released enables HTML support by default.  |
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Knows Where the Search Button Is
Posts: 26
Join Date: Dec 2007
Model: 9000
OS: 4.6.0.216
PIN: 249e3b2f
Carrier: AT&T
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07-18-2008, 01:05 AM
Wouldn't you know it as soon as I get it to work... Oh well better to be "Official" anyway.
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New Member
Posts: 7
Join Date: Sep 2006
Model: Bold
Carrier: Optus
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07-18-2008, 01:08 AM
Quote:
Originally Posted by SanaTizer
Wouldn't you know it as soon as I get it to work... Oh well better to be "Official" anyway.
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Always the way  |
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Thumbs Must Hurt
Posts: 128
Join Date: Jul 2005
Location: Brooklyn NY
Model: 8320
Carrier: T-Mobile
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07-18-2008, 08:34 AM
Should we disable html prior to upgrading to SP6?
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Talking BlackBerry Encyclopedia
Posts: 247
Join Date: Feb 2006
Location: Baton Rouge, La
Model: 9700
Carrier: AT&T
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07-18-2008, 11:30 AM
Quote:
Originally Posted by BrooklynzFinest
Should we disable html prior to upgrading to SP6?
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I thought about that, but upgraded to SP6 anyway. So far no problems!!!
9700 - 5.0.0.351
BES 4.1.7
Exchange 2007 SP1r7
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Knows Where the Search Button Is
Posts: 42
Join Date: Jan 2007
Location: Poland/Warsaw
Model: 9000
OS: 4.6.0.219
Carrier: T-Mobile / Era GSM
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07-19-2008, 04:34 AM
Quote:
Originally Posted by vhato
I thought about that, but upgraded to SP6 anyway. So far no problems!!!
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Same on my BES. No need to remove hack.
Our greatest glory is not in never falling but in rising every time we fall
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Thumbs Must Hurt
Posts: 130
Join Date: Aug 2006
Location: South Africa
Model: 8310i
Carrier: Vodafone - Vodacom
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07-20-2008, 09:22 AM
Can we get a step by step for SQL2000 please??
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BlackBerry God
Posts: 11,305
Join Date: Oct 2004
Location: Jibi's Secret Place
Model: 8900
OS: 4.6.1.174
Carrier: AT&T
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07-20-2008, 09:36 AM
Unsticking. Please upgrade to SP6 for this functionality.
In the beginning the Universe was created. This has made a lot of people very angry and is widely regarded as a bad move.
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CrackBerry Addict
Posts: 846
Join Date: Sep 2005
Location: Boston, MA
Model: 8310
OS: 4.5.0.55
Carrier: AT&T
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07-31-2008, 11:55 AM
I have upgraded to sp6 on my domino bes, but html email still does not work. I enabled it on my device as well. Am I missing something?
-Chris
Domino 7.0.3/BES 4.1.6 on w2k3 sp2
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New Member
Posts: 2
Join Date: Jun 2008
Model: 8130
PIN: N/A
Carrier: Verizon
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08-12-2008, 02:02 PM
Does this work on the current version of BES Express?
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Knows Where the Search Button Is
Posts: 42
Join Date: Jan 2007
Location: Poland/Warsaw
Model: 9000
OS: 4.6.0.219
Carrier: T-Mobile / Era GSM
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08-13-2008, 09:01 AM
Quote:
Originally Posted by jediman
Does this work on the current version of BES Express?
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I don't know what is current version of BES Express but on my BES Express it works with all paches/service packs applied.
Our greatest glory is not in never falling but in rising every time we fall
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New Member
Posts: 8
Join Date: Mar 2008
Model: 8100
PIN: N/A
Carrier: Vodaphone
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08-26-2008, 07:12 AM
I have installed 4.1.6, however most of our devices are on older firmware and we are not in a position to upgrade everyone, I've recieved a few complaints from people that html e-mails are now unreadable because the BB cannot interpret them. I have disasbled Rich content in the poliy and in the SQL database to be sure, however I think the links are still ruining e-mails.
Could someone please tell me hopw HTML links should look on the BB when Rich-content is switched off? Is there an easy test e-mail I could send to check this. Sorry to be so ignorant, but I never really checked how they were formatted before we had the problem.
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Thumbs Must Hurt
Posts: 117
Join Date: Oct 2007
Model: curve
PIN: N/A
Carrier: ATT
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09-16-2008, 10:05 PM
So, do it work with Novell Groupwise BES?
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Knows Where the Search Button Is
Posts: 25
Join Date: Oct 2008
Model: STORM
PIN: N/A
Carrier: Verizon
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10-13-2008, 04:56 PM
I have a BB Curve with 4.3 on it. When I upgrade the BES to 4.1.6 will the Curve accept HTML email?
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New Member
Posts: 1
Join Date: Dec 2008
Model: 8330
PIN: N/A
Carrier: Verizon
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12-09-2008, 04:00 PM
Quote:
Originally Posted by Domel
I don't know what is current version of BES Express but on my BES Express it works with all paches/service packs applied.
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Can you explain how you got this to work via express? Ive added the columns etc nchar etc. Enabled everything with 1 etc, and still i get nothing. Yes i am running 4.5 |
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The Knotty BES A D M I N
Posts: 2,616
Join Date: Jan 2008
Location: Massachusetts
Model: PLANE
OS: Sloow one
PIN: t of blood given
Carrier: AT&T-US with I dee ten tee errors
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12-09-2008, 04:15 PM
Quote:
Originally Posted by TruBlu01
I have a BB Curve with 4.3 on it. When I upgrade the BES to 4.1.6 will the Curve accept HTML email?
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No it will need OS 4.5
BES 4.1.6 MR7, SQL 05, EX03, WES 09 Survivor
RTFM? You LIAR!!!  Read the FAQ yet? 
Know how to use search yet? 
DATA BASE backed up? don't 
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BlackBerry God
Posts: 11,305
Join Date: Oct 2004
Location: Jibi's Secret Place
Model: 8900
OS: 4.6.1.174
Carrier: AT&T
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12-09-2008, 07:59 PM
Quote:
Originally Posted by abrownusa
Can you explain how you got this to work via express? Ive added the columns etc nchar etc. Enabled everything with 1 etc, and still i get nothing. Yes i am running 4.5
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This thread is out of date. To get it working with BES Express (not BPS), upgrade to SP6. You don't need to make any changes to the database, as these options are exposed in the GUI.
In the beginning the Universe was created. This has made a lot of people very angry and is widely regarded as a bad move.
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BlackBerry God
Posts: 11,305
Join Date: Oct 2004
Location: Jibi's Secret Place
Model: 8900
OS: 4.6.1.174
Carrier: AT&T
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12-09-2008, 08:00 PM
Can someone please close this thread? It is no longer needed. Thanks.
In the beginning the Universe was created. This has made a lot of people very angry and is widely regarded as a bad move.
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