Just got a reply from RIM about my problem, which is still a problem. Here is their reply: Thank you for contacting BlackBerry Customer Support regarding the PIN lookup for newer versions of the BlackBerry smartphone.
We have discovered that this feature was removed from the BlackBerry smartphone software for version 4.3. Currently, the work around for this issue is to add the person to the BlackBerry address book and then do the PIN lookup from the BlackBerry which allow for the PIN to PIN message to be created and sent. For your reference we have provided our request number on this issue and it is SDR169539.
We apologize for any inconvenience that this may have caused.
If you require further assistance, please don't hesitate to contact us either by replying to this message or by calling us at one of the numbers below. At this point we will be closing the case.
Thank you again for contacting us.
Have a great day.
We are constantly upgrading phones and sending the older phones down the lines to other users. This creates the problem of other users getting PINS not meant for them. ANd I don't see all my users changing their PINS in their address book as we move around devices. So no more PIN Lookups on devices connected to a BES with Firmware newer than 4.2.2.xxx if you used them.