Originally Posted by juwaack68
I upgrade user's devices all the time and rarely have to remove/readd them on the BES for the activation to work. I don't wipe the old device first, either.
Something isn't working correctly here.... not sure what, but you shouldn't have to remove users to activate a different device. If you wipe and reactivate the SAME device, without removing/readding, then the pre-population won't work.
But not for a different device.....
Exactly the same story. Sometimes it works sometimes not. What always works is to remove/readd the user. And since the configuration sits in the users account, they don't want to loose it. That gives me argument which i can use and tell them that having the clean device is good