BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 04-29-2008, 11:27 AM   #1 (permalink)
BlackBerry Extraordinaire
 
CO_BBTechie's Avatar
 
Join Date: Jul 2007
Location: Denver
Model: 8310
Carrier: AT&T
Posts: 2,044
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default BES crashes during 8100 OTA activation

Please Login to Remove!

Hey guys. I'm trying to re-activate an 8100 on our BES. User complained of intermittent issues with email sync between Notes client with respect to marking read and filing. My initial thought was to bring the hand held current with the OS release. So a backup was taken, then the OS was upgraded.

After initial attempt to re-activate yesterday, the hand held hung during activation and the BES showed an odd error. At that point I canceled the activation from the hand held re-booted the BES until this morning when I can look at it more. It didn't seem to matter if I restored the user's backup file before the activation attempt. The result was still a failed activation when I didn't restore the data first.

Stats:
BES is at 4.0.3.5 (yes I realize we're behind but that's changing soon)
Hand held; ATT 8100 @ OS 4.2.1.109

Actions taken;
Wipe hand held save for two 3rd party apps; Beyond411 & Zagat to go.
Delete user from BES
Re-create user on BES
Change memo sync to false (seems to hang activation at this BES release)
Perform OTA activation from 8100



Results;
Hand held hangs at 93% during activation, with "Email filters" & "Email Settings" remaining on "initializing."

BES errors out with "e:\lotus\domino\nBES.exe... has terminated abnormally"

BES discontinues forwarding mail for everyone at this point, and a re-boot is necessary to restore message delivery.

I've got a tech support contract but I thought I'd see if I can get a quick road map here first.

Thanks
Offline  
Old 04-29-2008, 02:37 PM   #2 (permalink)
BlackBerry Extraordinaire
 
CO_BBTechie's Avatar
 
Join Date: Jul 2007
Location: Denver
Model: 8310
Carrier: AT&T
Posts: 2,044
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Lots of Lookey-Loos but no contributors... guess I'll take it to RIM.
Offline  
Old 04-29-2008, 02:58 PM   #3 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,071
Post Thanks: 139
Thanked 140 Times in 121 Posts
Default

Have you noticed if any of the BlackBerry Services stop?
Offline  
Old 04-29-2008, 04:12 PM   #4 (permalink)
BlackBerry Extraordinaire
 
CO_BBTechie's Avatar
 
Join Date: Jul 2007
Location: Denver
Model: 8310
Carrier: AT&T
Posts: 2,044
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

After further testing... viewing the console window on the BES, it's actually the address book sync that is failing and crashing the server. Beyond that I haven't checked if any services in particular are failing because the whole server fails.

I was able to get the hand held activated by setting address book sync to false. However, when the activation completes, and I turn the address sync back up, it fails again.

Our Notes admin had a similar problem with his own 8100 and believes if we remove the roaming capability from this user's setup, we will have better luck.
Offline  
Old 04-29-2008, 06:31 PM   #5 (permalink)
Knows Where the Search Button Is
 
DiscGolfer's Avatar
 
Join Date: Aug 2007
Location: Earth
Model: 8700g
PIN: toe
Carrier: TMo
Posts: 29
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Have you tried leaving the Sycn address book set to false and resend the service books? Do you have a test environment? if so test the device there.
Offline  
Old 04-30-2008, 11:08 AM   #6 (permalink)
BlackBerry Extraordinaire
 
CO_BBTechie's Avatar
 
Join Date: Jul 2007
Location: Denver
Model: 8310
Carrier: AT&T
Posts: 2,044
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I have successfully activated the device with address sync off. However, our Notes admin removed her roaming functionality and had me point to a new .nsf file. This had the same result. We do not have a test environment, only a live one.
Offline  
Old 04-30-2008, 09:40 PM   #7 (permalink)
Ugg
Thumbs Must Hurt
 
Join Date: Dec 2006
Model: 8310
OS: 4.5
Carrier: O2
Posts: 197
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

"nbes.exe" is the BES task that runs under Domino - if that crashes and burns the BES won't be able to talk to Domino any more.

A few thoughts - does the Domino log have any information about why it has quit? Do you have the option of restarting the BES task via "load BES" without doing a full reboot? What does the Windows task manager say about memory used by the various processes on the box?
Offline  
Old 05-01-2008, 07:02 AM   #8 (permalink)
New Member
 
Join Date: May 2007
Model: pearl
PIN: N/A
Carrier: T-Mobile
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Hi CO_BBTechie,
I had the same on my side and it was due to an update of our Notes Admin Server from Domino7 to Domino 8 this changed the pernames.ntf (Template for personal adress book) and this crashed the blackberry server with ran on 4.1.0
Domino 8 needs Bes 4.1.5
So I had two options:
1. Update Bes to 4.1.5
2. Replace the design of the names.nsf in roaming directory to a domino 7 pernames.ntf.

Since I had not time until now to update to bes 4.1.5 I chose option 2 and was sucessfull.
Regards Hermann
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.