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Old 05-02-2008, 11:08 AM   #1 (permalink)
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Default 7520 Reconciliation Problem

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Had a 7520 with a broken trackwheel so we got a new device. Did a SIM swap and restored the backup from the old device to the new one.

Am using both BIS and BES on this device. I went to BIS and resent service books. Those email accounts are working fine.

The problem is with the Outlook email account from the BES. The device is sending and receiving emails just fine, but it's not reconciling properly. Despite having the option of Delete on Prompt chosen, the only choices you see when you go to delete a message is Delete and Cancel.

Anyone have any clues on what we can do to restore the ability to Delete on Prompt for this email account?

Last edited by drunyon : 05-02-2008 at 11:11 AM.
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Old 05-04-2008, 08:02 AM   #2 (permalink)
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Delete the Desktop[CMIME] service book, and then resend service books from the BES.
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