BlackBerry Forums Support Community               

Closed Thread
LinkBack Thread Tools
Old 05-02-2008, 11:08 AM   #1 (permalink)
Knows Where the Search Button Is
Join Date: Mar 2005
Model: 8330
Carrier: Sprint
Posts: 21
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default 7520 Reconciliation Problem

Please Login to Remove!

Had a 7520 with a broken trackwheel so we got a new device. Did a SIM swap and restored the backup from the old device to the new one.

Am using both BIS and BES on this device. I went to BIS and resent service books. Those email accounts are working fine.

The problem is with the Outlook email account from the BES. The device is sending and receiving emails just fine, but it's not reconciling properly. Despite having the option of Delete on Prompt chosen, the only choices you see when you go to delete a message is Delete and Cancel.

Anyone have any clues on what we can do to restore the ability to Delete on Prompt for this email account?

Last edited by drunyon : 05-02-2008 at 11:11 AM.
Old 05-04-2008, 08:02 AM   #2 (permalink)
BlackBerry Genius
hdawg's Avatar
Join Date: Aug 2006
Model: hdawg
Carrier: hdawg
Posts: 6,632
Post Thanks: 0
Thanked 0 Times in 0 Posts

Delete the Desktop[CMIME] service book, and then resend service books from the BES.

Copyright 2004-2016
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.