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Old 05-05-2008, 12:23 PM   #1 (permalink)
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I am having a problem with one of my BB's. when the user tries to delete a message on her email inbox on her PC (groupwise), it does not delete on the BB.

I checked email/option/reconciliation/ Delete on mailbox & handheld, wireless Reconcile on and mail box wins.

I tried the reconcile now option and I also tried purge delete. As far as I can see they did nothing. I am not really sure what they are meant to do though.
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Old 05-05-2008, 12:27 PM   #2 (permalink)
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It is possible the message database on the device is corrupt and needs to be cleared.

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Old 05-05-2008, 12:38 PM   #3 (permalink)
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Originally Posted by fusky View Post
It is possible the message database on the device is corrupt and needs to be cleared.

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I was going to remake the user in BES anyways as my last resort. I will wait to wipe the BB and see if anyone has other ideas. I'm hoping its just a setting
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Old 05-05-2008, 02:57 PM   #4 (permalink)
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I was going to remake the user in BES anyways as my last resort. I will wait to wipe the BB and see if anyone has other ideas. I'm hoping its just a setting
I tried this but It didn't work.
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Old 05-06-2008, 04:35 AM   #5 (permalink)
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you know BES i.c.w. Groupwise only deletes mail (reconcile) once a day when in o-api mode?
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Old 05-06-2008, 09:44 PM   #6 (permalink)
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Originally Posted by fusky View Post
It is possible the message database on the device is corrupt and needs to be cleared.

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Thanks alot. My Curve was doing the same thing. This erased the messages.
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