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r042wal 05-05-2008 01:41 PM

Transfer call to new phone
How do I transfer the CAL from an old Blackberry to a new Blackberry on a BES Express server?


knottyrope 05-05-2008 01:49 PM

you dont, it is assigned to the user in BES.

r042wal 05-05-2008 01:53 PM

Thanks for the quick reply. Do I just do an new Enterprise Activation on his new BB while is old one is activated? Seems strange there would not be some step to tell the BES there is a new activation.


knottyrope 05-05-2008 01:56 PM

just do a new activation or you can wipe the old first and then activate.

Up to you.

TreeDude 05-05-2008 02:09 PM

You can do an import from a legacy server. You don't have to reactivate that way. I did my cut over from 2.2 that way. But the user had to do a sync on the desktop manager to get the address book lookup to work. Not sure why. I didn't have time to stop and figure it out.

knottyrope 05-05-2008 02:28 PM


He was asking about a phone not the server.

TreeDude 05-05-2008 02:55 PM


Originally Posted by knottyrope (Post 918448)

He was asking about a phone not the server.

Whoops. I am not thinking clearly today.

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