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Old 05-06-2008, 12:14 PM   #1 (permalink)
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Join Date: Oct 2007
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I have a user that keep complainting about not receiving all the email. The user received the email at the Groupwise (desktop), but not at the BB. I check the BES that the user account setup is same as everybody else.

What seem to be a problem? And where should I start to troubleshoot.

Thanks
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Old 05-06-2008, 12:21 PM   #2 (permalink)
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Join Date: May 2007
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Is the device setup correctly with the carrier? Can you send a PIN to PIN message?
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Old 05-06-2008, 01:33 PM   #3 (permalink)
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Join Date: Oct 2007
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Everything is setup just like other staff in the company.....
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