BlackBerry Forums Support Community

Closed Thread
LinkBack Thread Tools
Old 05-07-2008, 09:39 AM   #1 (permalink)
Knows Where the Search Button Is
Join Date: Jul 2007
Model: 8800
Carrier: Orange
Posts: 34
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Connecting handsets to new server

Please Login to Remove!

Ok, I've managed to totally reinstall the server but I'm having trouble connecting the old handsets.

I've done the Enterprise Activation which seems to have worked in that the BES box has received the activation email back and the user's status is now "Running" but then it starts going wrong.

Immediately after activation, I got an error on the handset saying the IT policy couldn't be accepted/applied. I tried sending it again from the server but got no message at all on the handset that time, either positive or negative. The handset isn't synchronising at all with the server.

How can I reset the handset to wipe all existing emails and start synchronising with the new server? I don't want to totally reset the unit as I can't afford to wipe other settings and text messages and so forth.

Any help appreciated.
Old 05-07-2008, 11:55 AM   #2 (permalink)
BlackBerry Extraordinaire
Join Date: Mar 2007
Model: Z10
Carrier: Fido
Posts: 1,068
Post Thanks: 6
Thanked 30 Times in 29 Posts

You can backup using Desktop manager. Wipe the HH and re-activate it and then restore...

Copyright 2004-2016
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.