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Old 05-08-2008, 06:21 AM   #1 (permalink)
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Default BES on DC stopped working

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Hello
I had a Blackberry Enterprise server installed on a member server which was setup by my predecessor and we had some problems and were forced to upgrade that member server to a domain controller. I looked into this and apparently BES is okay to run on a DC. But after the promotion to a DC the SQL BESDB wont start and the blackberry manager is not working - any advice would be greatly appreciated.
Error logs are as follows:

The description for Event ID ( 20000 ) in Source ( BlackBerry Controller ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Unable to connect to registry on \\127.0.0.1, will try again in 10 seconds.

<2008-05-07 13:24:31.074 BST>:[3276]:<MDS-CS_HHBB01_MDS-CS_1>:<ERROR>:<LAYER = SRP, EVENT = Exception, java.net.SocketException: Connection reset
LAYER = SRP, EVENT = Exception, at java.net.SocketInputStream.read(Unknown Source)
LAYER = SRP, EVENT = Exception, at java.io.BufferedInputStream.fill(Unknown Source)
LAYER = SRP, EVENT = Exception, at java.io.BufferedInputStream.read(Unknown Source)
LAYER = SRP, EVENT = Exception, at java.io.FilterInputStream.read(Unknown Source)
LAYER = SRP, EVENT = Exception, at net.rim.ippp.a.b.g.V.x.pA.k(Connection.java:308)
LAYER = SRP, EVENT = Exception, at net.rim.ippp.a.b.g.V.x.qk.read(ConnectionInputStre am.java:33)
LAYER = SRP, EVENT = Exception, at java.io.FilterInputStream.read(Unknown Source)
LAYER = SRP, EVENT = Exception, at java.io.DataInputStream.readByte(Unknown Source)
LAYER = SRP, EVENT = Exception, at net.rim.ippp.a.b.g.V.n.bj.a(SRPpacket.java:116)
LAYER = SRP, EVENT = Exception, at net.rim.ippp.a.b.g.V.n.bj.<init>(SRPpacket.java:47 )
LAYER = SRP, EVENT = Exception, at net.rim.ippp.a.b.g.V.bn.ql.a(SRPpacketInputStream. java:17)
LAYER = SRP, EVENT = Exception, at net.rim.ippp.a.b.g.V.N.lB.run(SRPpacketReceiverThr ead.java:85)
<2008-05-07 13:24:31.074 BST>:[3276]:<MDS-CS_HHBB01_MDS-CS_1>:<ERROR>:<java.net.SocketException: Connection reset>
<2008-05-07 13:24:31.074 BST>:[3276]:<MDS-CS_HHBB01_MDS-CS_1>:<ERROR>:<at java.net.SocketInputStream.read(Unknown Source)>
<2008-05-07 13:24:31.074 BST>:[3276]:<MDS-CS_HHBB01_MDS-CS_1>:<ERROR>:<at java.io.BufferedInputStream.fill(Unknown Source)>
<2008-05-07 13:24:31.074 BST>:[3276]:<MDS-CS_HHBB01_MDS-CS_1>:<ERROR>:<at java.io.BufferedInputStream.read(Unknown Source)>
<2008-05-07 13:24:31.074 BST>:[3276]:<MDS-CS_HHBB01_MDS-CS_1>:<ERROR>:<at java.io.FilterInputStream.read(Unknown Source)>
<2008-05-07 13:24:31.074 BST>:[3276]:<MDS-CS_HHBB01_MDS-CS_1>:<ERROR>:<at net.rim.ippp.a.b.g.V.x.pA.k(Connection.java:308)>
<2008-05-07 13:24:31.074 BST>:[3276]:<MDS-CS_HHBB01_MDS-CS_1>:<ERROR>:<at net.rim.ippp.a.b.g.V.x.qk.read(ConnectionInputStre am.java:33)>
<2008-05-07 13:24:31.074 BST>:[3276]:<MDS-CS_HHBB01_MDS-CS_1>:<ERROR>:<at java.io.FilterInputStream.read(Unknown Source)>
<2008-05-07 13:24:31.074 BST>:[3276]:<MDS-CS_HHBB01_MDS-CS_1>:<ERROR>:<at java.io.DataInputStream.readByte(Unknown Source)>
<2008-05-07 13:24:31.074 BST>:[3276]:<MDS-CS_HHBB01_MDS-CS_1>:<ERROR>:<at net.rim.ippp.a.b.g.V.n.bj.a(SRPpacket.java:116)>
<2008-05-07 13:24:31.074 BST>:[3276]:<MDS-CS_HHBB01_MDS-CS_1>:<ERROR>:<at net.rim.ippp.a.b.g.V.n.bj.<init>(SRPpacket.java:47 )>
<2008-05-07 13:24:31.074 BST>:[3276]:<MDS-CS_HHBB01_MDS-CS_1>:<ERROR>:<at net.rim.ippp.a.b.g.V.bn.ql.a(SRPpacketInputStream. java:17)>
<2008-05-07 13:24:31.074 BST>:[3276]:<MDS-CS_HHBB01_MDS-CS_1>:<ERROR>:<at net.rim.ippp.a.b.g.V.N.lB.run(SRPpacketReceiverThr ead.java:85)>

[ODBCRecord::DoGetFirstValue] SQL error: [0x80004005 [DBNETLIB][ConnectionWrite (send()).]General network error. Check your network documentation.] Source: [Microsoft OLE DB Provider for SQL Server] SQL State: [08S01] NativeError: [11]

[ODBCRecord::DoGetFirstValue] COM Error 0x80004005 - Unspecified error - Source: "Microsoft OLE DB Provider for SQL Server" - Description "[DBNETLIB][ConnectionWrite (send()).]General network error. Check your network documentation."

[ODBCRecord::DoGetFirstValue] SQL = "SELECT SRPId, SRPKey FROM ServerConfig WHERE ServiceName = ?".

[ODBCRecord::DoGetFirstValue] DATA = "ServiceName[Dallas] ".

COM Error 0x80004005 in ConnectionItem::ValidateConnection() - Connection failure - Unspecified error

SRPClient::Connect: Error calling host "localhost" [127.0.0.1] (0)

[SYNC-SRP] Failed to detect SRPID & SRPKey change.

Unable to cycle error log file from 'C:\Program Files\Microsoft SQL Server\MSSQL.2\MSSQL\LOG\ERRORLOG.5' to 'C:\Program Files\Microsoft SQL Server\MSSQL.2\MSSQL\LOG\ERRORLOG.6' due to OS error '5(error not found)'. A process outside of SQL Server may be preventing SQL Server from reading the files. As a result, errorlog entries may be lost and it may not be possible to view some SQL Server errorlogs. Make sure no other processes have locked the file with write-only access."

Error 3(error not found) occurred while opening file 'C:\Program Files\Microsoft SQL Server\MSSQL.2\MSSQL\DATA\master.mdf' to obtain configuration information at startup. An invalid startup option might have caused the error. Verify your startup options, and correct or remove them if necessary.

UpdateUptimeRegKey: Operating system error 5(error not found) encountered.

The configuration of the AdminConnection\TCP protocol in the SQL instance BESDB is not valid.


The description for Event ID ( 10000 ) in Source ( BlackBerry Controller ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: [DIAG] EVENT=Error_opening_debuglog, ERROR=13, EVENTMSG="Error opening C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Logs\\20080507\HHBB01_CTRL_01_20080507_0001 .txt"
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Old 05-08-2008, 06:40 AM   #2 (permalink)
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check if your BB service account is still a local admin. (different location on a DC as to a member server)
run the latest sp for the bes again with the bb service account and see if it clears the errors.
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