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Old 05-13-2008, 10:27 AM   #1 (permalink)
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I've just inherited a BES - I've never used blackberry before so I'm more than a little green.

I want to completely wipe a device, set up a new user account and reassign the device here. Whats the best way to do this?
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Old 05-13-2008, 10:29 AM   #2 (permalink)
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Welcome to the forums! Nothing like jumping in with both feet - do you have a life preserver?

To wipe a device, click on the Options icon, then Security Options, then General Settings. From there either click the wheel or press the Menu key (left of trackball) and click Wipe Handheld. Follow the instructions. This will remove only data and leave the OS intact.

On the BES, right click in the user list and select Add User. Add the user from the list.
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Old 05-13-2008, 10:37 AM   #3 (permalink)
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Or, if you have access to a machine with BB Manager and a USB cable, you can do it that way.

Plug in the device to the machine with BB Manager. Go to Local ports, right-click on the device and choose "Wipe Handheld." Wait patiently for this to finish.

Next, add the user as juwaack says, then right-click on the user and choose "Assign Device." Pick the device attached with the USB cable and away you go.

You can also activate over the air (OTA) by assigning a password and activating from the handheld - useful for remote users.

As a new BES admin, I highly recommend you spend some time reading on Blackberry.com/support and doing searches here. Also, check out the FAQ site.
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Old 05-13-2008, 10:46 AM   #4 (permalink)
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Right, I've done that but when I plug the device into the server the server can't see it - it's saying theres no present. I think the service books on the device are from a different computer could tis be causing the problem?
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Old 05-13-2008, 10:50 AM   #5 (permalink)
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Actually i'm wrong - it sees the device but says capability information could not be retrieved from the device
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Old 05-13-2008, 11:04 AM   #6 (permalink)
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Quote:
Originally Posted by paulg@hambleden.co.uk View Post
Actually i'm wrong - it sees the device but says capability information could not be retrieved from the device
First, I recommend that you load BB Manager on your workstation and work from there rather than on the server, but that is up to you.

Here's a result from a search for your error message on blackberry.com - BlackBerry Search Results
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Old 05-13-2008, 11:06 AM   #7 (permalink)
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I would do an os wipe and reload, what model device is it?
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Old 05-13-2008, 11:17 AM   #8 (permalink)
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The device is an 8310 - how do I do the OS wipe?
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Old 05-13-2008, 11:23 AM   #9 (permalink)
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just found an faq for it ill give it a go cheers
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Old 05-13-2008, 11:28 AM   #10 (permalink)
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No joy I'm afraid - done the os wipe but still get the same message
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Old 05-13-2008, 11:31 AM   #11 (permalink)
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Couple things you should have set up first. This is how I do it, you may get different responses from different members.


1. Download the OS for your device. Latest Operating System Available For Each Blackberry Device

2. download desktop software. You can get this on the blackberry site.

3 install both on a separate computer. (not the BES)

4 plug into BES and choose to do a wipe device. (this will remove everything including OS)

5 unplug, wait 30 secs than pull battery and replace.

6 on the desktop with the software installed, goto c:\program files\common files\Research in Motion\Apploader\ Rename the Vendor.xml file to vendor.old.

7 start the desktop software

8 it will ask you if you would like to update/install.

Good Luck
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Old 05-13-2008, 11:31 AM   #12 (permalink)
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Quote:
Originally Posted by paulg@hambleden.co.uk View Post
No joy I'm afraid - done the os wipe but still get the same message
What ver of BES?
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Old 05-13-2008, 11:33 AM   #13 (permalink)
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Bes 4.1.4.15
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Old 05-13-2008, 11:42 AM   #14 (permalink)
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Quote:
Originally Posted by funkyp56 View Post
Couple things you should have set up first. This is how I do it, you may get different responses from different members.


1. Download the OS for your device. Latest Operating System Available For Each Blackberry Device

2. download desktop software. You can get this on the blackberry site.

3 install both on a separate computer. (not the BES)

4 plug into BES and choose to do a wipe device. (this will remove everything including OS)

5 unplug, wait 30 secs than pull battery and replace.

6 on the desktop with the software installed, goto c:\program files\common files\Research in Motion\Apploader\ Rename the Vendor.xml file to vendor.old.

7 start the desktop software

8 it will ask you if you would like to update/install.

Good Luck
A wipe will NOT remove the OS. You need to do a "Nuke Device" to remove the OS.
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Old 05-13-2008, 12:06 PM   #15 (permalink)
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Quote:
Originally Posted by scott_perry View Post
A wipe will NOT remove the OS. You need to do a "Nuke Device" to remove the OS.
My bad that is correct
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