Originally Posted by Mightypants
Connect handhelds to USB cable which is connected to PC with DeskManager 4.0 installed plus new firmware for 7230 handhelds. Asks me to move the mouse around to generate an encryption key. Then the App Loader starts to upgrade the handheld to V4. It finally does this.
Try using the Handheld Configuration Tool on the BES
to upgrade devices instead of the Desktop Manager
Desktop Manager is OK to use for this purpose BUT should never be run in Online mode
to do it.
Force DTM to ask for a profile to use when opening.
When you open DTM and are prompted for profile, select Cancel
That way when you run the Application Loader it will not be trying to also set the device up to an account.