Originally Posted by jwcanada
But if 'real' auditors come it and see you are down a ton of CAL's I am sure that won't go over too well!
I'm not sure what CALs have to do with it? I wouldn't be able to add a user without the CAL, no?
Originally Posted by udontknowjack
You get one year of service with a new SRP free.
I thought it was like a limited 6 months Tx0 support?
Originally Posted by Snyder81
Are there any alternatives to TSupport? Any private support? What about CDW-G? Do they have access to RIM TSupport if you get support from their BlackBerry team?
We talked to our rep at CDW and they more or less act as an interfacing for you and RIM, although their staff is supposedly well-trained and should be able to field your support calls. They also cover any sort of upgrade costs, as well.
I just see RIM's handheld cost as an add-in bonus to them on getting more money for increased user bases and rollouts. We already pay for a CAL, so why should we have to pay additional support costs for each user we add?