BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 05-18-2008, 11:08 AM   #1 (permalink)
New Member
 
Join Date: Apr 2008
Location: Toronto, Canada
Model: 7250
OS: 4.7.0.122
PIN: N/A
Carrier: Telus
Posts: 12
Post Thanks: 0
Thanked 0 Times in 0 Posts
Question Deleting message on BB does not delete from mail box ..

Please Login to Remove!

Hi ..

I am as green as they come .. so please go easy on me ..
I have a 5 user (free) BES license, and 5 users setup.
We are a GroupWise 7 email server house.
My new BB users are asking me why when they delete emails from the BB devices, does the email still remain in the post office.
I have looked on the BB Device to see if there is a config setup to enable this and also on the BB Manager (on the server), but only see the ability to setup PIM Sync redirection, but no breakdown on what gets redirected and does not.
Is there a way to configure BB users to have this happen?

thx

Paul J.
Offline  
Old 05-18-2008, 12:11 PM   #2 (permalink)
x14
BlackBerry Extraordinaire
 
Join Date: Jul 2005
Location: NYC
Model: 9800
OS: 6.0.0.546
Carrier: AT&T
Posts: 2,344
Post Thanks: 0
Thanked 17 Times in 16 Posts
Default

Wireless Reconciliation needs to be enable and the BlackBerry needs to be setup for delete on Mailbox and Handheld. Have you check both of these settings?
__________________
Exchange 2007/BES 5.0.2 MR2
Offline  
Old 05-18-2008, 12:29 PM   #3 (permalink)
New Member
 
Join Date: Apr 2008
Location: Toronto, Canada
Model: 7250
OS: 4.7.0.122
PIN: N/A
Carrier: Telus
Posts: 12
Post Thanks: 0
Thanked 0 Times in 0 Posts
Thumbs up

Quote:
Originally Posted by pjamies View Post
Hi ..

I am as green as they come .. so please go easy on me ..
I have a 5 user (free) BES license, and 5 users setup.
We are a GroupWise 7 email server house.
My new BB users are asking me why when they delete emails from the BB devices, does the email still remain in the post office.
I have looked on the BB Device to see if there is a config setup to enable this and also on the BB Manager (on the server), but only see the ability to setup PIM Sync redirection, but no breakdown on what gets redirected and does not.
Is there a way to configure BB users to have this happen?

thx

Paul J.
Hey, thx, but I was just playing with the BB 7250 I have and found the setting .. I feel like a real idiot ... oh well ... will try to due a better investigation job next time .. lol

Thx for your time and effort ...
I am sure that I will have more questions as my test users kick the BB's tires .. they have all different BB devices, so this may become interesting !!

Cheers,

Paul J.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.