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Old 05-20-2008, 06:34 AM   #1 (permalink)
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Default GMail app connection problems

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Hi,

I'm trying to setup my Blackberry to access the google mail app but it just hangs/times out. We've got MDS running with a proxy server configured and I can access gmail fine through the blackberry browser. Here's the log for the connection attempt:-

Code:
<2008-05-20 12:25:37.442 BST>:[49792]:<MDS-CS_OURBLACKBERRYSERVER_MDS-CS_1>:<DEBUG>:<LAYER = IPPP, EVENT = CreatedSendingQueue, DEVICEPIN = 1234567, USERID = u19a>
<2008-05-20 12:25:37.442 BST>:[49795]:<MDS-CS_OURBLACKBERRYSERVER_MDS-CS_1>:<DEBUG>:<LAYER = IPPP, EVENT = Sending, TAG = 1685991640, DEVICEPIN = 1234567, USERID = u19a, VERSION = 16, CONNECTIONID = 715603176, SEQUENCE = 0, TYPE = ERROR, SIZE = 30, ERRORCODE = 127, ERRORMSG = [Connection timed out: connect]>
<2008-05-20 12:25:37.442 BST>:[49796]:<MDS-CS_OURBLACKBERRYSERVER_MDS-CS_1>:<DEBUG>:<LAYER = SCM, EVENT = Device connections: AVG latency (msecs)21000>
<2008-05-20 12:25:37.442 BST>:[49797]:<MDS-CS_OURBLACKBERRYSERVER_MDS-CS_1>:<DEBUG>:<LAYER = IPPP, TCP Thread: ConnectionsInputStreamesReader1-DefaultJobRunner-42 stopped>
<2008-05-20 12:25:37.442 BST>:[49798]:<MDS-CS_OURBLACKBERRYSERVER_MDS-CS_1>:<DEBUG>:<LAYER = IPPP, EVENT = RemovedReceivingQueue, USERID:CONNECTIONID = u19a:715603176, ReceivingQueueSize = 0>
<2008-05-20 12:25:38.692 BST>:[49799]:<MDS-CS_OURBLACKBERRYSERVER_MDS-CS_1>:<DEBUG>:<LAYER = IPPP, EVENT = Notification, TAG = 1685991640, STATE = DELIVERED>
<2008-05-20 12:25:39.489 BST>:[49800]:<MDS-CS_OURBLACKBERRYSERVER_MDS-CS_1>:<DEBUG>:<LAYER = IPPP, EVENT = Receiving, TAG = -964187969, DEVICEPIN = 1234567, USERID = u19a, VERSION = 16, CONNECTIONID = 715603177, SEQUENCE = 0, TYPE = CONNECTION-REQUEST, CONNECTIONHANDLER = , PROTOCOL = TCP, PARAMETERS = [mail.google.com:443], SIZE = 98>
<2008-05-20 12:25:39.489 BST>:[49801]:<MDS-CS_OURBLACKBERRYSERVER_MDS-CS_1>:<DEBUG>:<LAYER = IPPP, EVENT = CreatedReceivingQueue, USERID:CONNECTIONID = u19a:715603177, ReceivingQueueSize = 1>
<2008-05-20 12:25:39.489 BST>:[49802]:<MDS-CS_OURBLACKBERRYSERVER_MDS-CS_1>:<DEBUG>:<LAYER = IPPP, EVENT = StartExecuting, TAG = -964187969, DEVICEPIN = 1234567, USERID = u19a, VERSION = 16, CONNECTIONID = 715603177, SEQUENCE = 0, TYPE = CONNECTION-REQUEST, CONNECTIONHANDLER = , PROTOCOL = TCP, PARAMETERS = [mail.google.com:443], SIZE = 98>
<2008-05-20 12:25:39.489 BST>:[49803]:<MDS-CS_OURBLACKBERRYSERVER_MDS-CS_1>:<DEBUG>:<LAYER = SCM, EVENT = Available threads in DefaultJobPool = 199 running JobRunner: DefaultJobRunner-123>
<2008-05-20 12:25:39.489 BST>:[49804]:<MDS-CS_OURBLACKBERRYSERVER_MDS-CS_1>:<DEBUG>:<LAYER = IPPP, EVENT = EndExecuting, TAG = -964187969, DEVICEPIN = 1234567, USERID = u19a, VERSION = 16, CONNECTIONID = 715603177, SEQUENCE = 0, TYPE = CONNECTION-REQUEST, CONNECTIONHANDLER = , PROTOCOL = TCP, PARAMETERS = [mail.google.com:443], SIZE = 98>
<2008-05-20 12:25:39.489 BST>:[49805]:<MDS-CS_OURBLACKBERRYSERVER_MDS-CS_1>:<DEBUG>:<LAYER = IPPP, TCP Thread: DefaultJobRunner-123 started>
<2008-05-20 12:25:42.207 BST>:[49806]:<MDS-CS_OURBLACKBERRYSERVER_MDS-CS_1>:<DEBUG>:<LAYER = IPPP, EVENT = RemovedSendingQueue, DEVICEPIN = 1234567, USERID = u19a>
<2008-05-20 12:26:00.395 BST>:[49807]:<MDS-CS_OURBLACKBERRYSERVER_MDS-CS_1>:<DEBUG>:<LAYER = SCM, EVENT = Finished JobRunner: DefaultJobRunner-123, available threads in DefaultJobPool = 200, time spent = 20906ms>
<2008-05-20 12:26:00.426 BST>:[49808]:<MDS-CS_OURBLACKBERRYSERVER_MDS-CS_1>:<DEBUG>:<LAYER = IPPP, Connection timed out: connect>
<2008-05-20 12:26:00.426 BST>:[49809]:<MDS-CS_OURBLACKBERRYSERVER_MDS-CS_1>:<DEBUG>:<LAYER = IPPP, EVENT = CreatedSendingQueue, DEVICEPIN = 1234567, USERID = u19a>
<2008-05-20 12:26:00.426 BST>:[49812]:<MDS-CS_OURBLACKBERRYSERVER_MDS-CS_1>:<DEBUG>:<LAYER = IPPP, EVENT = Sending, TAG = 1685991641, DEVICEPIN = 1234567, USERID = u19a, VERSION = 16, CONNECTIONID = 715603177, SEQUENCE = 0, TYPE = ERROR, SIZE = 30, ERRORCODE = 127, ERRORMSG = [Connection timed out: connect]>
Is this a firewall issue or something else? We block WAP connections and force staff to use the MDS/Blackberry bookmarks. Is this something to do with it possibly?

Thanks for any input!
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Old 05-21-2008, 04:01 AM   #2 (permalink)
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Any thoughts anyone?
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Old 05-21-2008, 08:02 AM   #3 (permalink)
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Search button will save your time (and your gmail) ....

GMAIL network connection error

Also, for what it's worth -- we're in almost the exact same issue, proxied net connection that MDS funnels through in order to get out... Maybe that's what causes this problem? Don't specifically know, but the above solution works 100% in our case.
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Last edited by TJefferies : 05-21-2008 at 08:04 AM.
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