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Old 08-03-2005, 04:31 PM   #1 (permalink)
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Default BES 3.6, No Wireless Options On Handheld

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Ok, right now I have two users un BES 3.6. Ones on Cingular the other on Nextel. I'm trying to add two additional users: Alltel and another Nextel. They are setup on the BES and here's there "stats"

Status: Running
Last Result: Refused By Handheld
MDS: Enabled
Wireless Calender: Enabled
Policy Applied Successfully
Wireless E-mail: Disabled

Desktop Redirector on the laptops say that the wireless needs to be configured in the Message Services. Unfortunately there is no mention of the wireless Reconcile there. There is also no option for wireless reconcile under Messages > Options > E-mail Reconciliation. All thats there is:

Delete On: Handheld
(This may not be 100% accurate, the users have decided to leave early for the day )

Any Ideas? The first two phones worked right away.
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Old 08-03-2005, 07:00 PM   #2 (permalink)
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Checked with the network to see if the devices are provisioned for Enterprise and not Prosumer?
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Old 08-03-2005, 07:14 PM   #3 (permalink)
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Looks like a problem with the service books/encryption key

Be sure the Wireless is on and you have GPRS in the signal strength:
Delete the service books on the handheld and regenerate the encryption key.
You should then see the Wireless Reconcile option in Messages => (wheel)Options => Email Reconcilliation

[Try Delete On: 'Prompt', for a choice when you delete from handset]
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Old 08-04-2005, 06:42 AM   #4 (permalink)
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Greywolf, Thank you! One phone call and the problem went away.

Drew
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