BlackBerry Forums Support Community
              

Closed Thread
 
LinkBack Thread Tools
Old 05-21-2008, 07:28 AM   #1 (permalink)
New Member
 
Join Date: May 2008
Model: 8100
PIN: N/A
Carrier: T-Mobile
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Enterprise activation over wireless

Please Login to Remove!

We have installed BES on Win 2003 R2 with SP2.
Enterprise activation over network (USB locally on server / BB remote desktop SW) worked fine.
Enterprise activation over wireless network didnít work.

In log we found this:
[40239] (05/21 12:08:20.471):{0x12F0} {user@domain.local} Still handled by desktop
[30160] (05/21 12:08:20.471):{0x12F0} { [email address]l } GetDeviceId() did not return a PIN, PIN currently is not set for this user.

On Blackberry device (8310 or 8100), after long period of time cca 30 min, error was shown: 'The server is not responding. Please contact your System Administrator.'
During startup of BB device, two messages is received from T-Mobile and Blackberry (Your handheld has been registered with the wireless network.).
We also tried procedure found on BB forum "No PIN" displaying for BB during/after Enterprise Activation that says:
1-Everytime you EA a user, after you have set the Activation password. Always close the user property window. This will make sure that the BES will be able to pick up the user PIN number and update the mailbox accordingly.

2- For all those users currently in this state, you can just set the Activation password, close their property window and EA the handheld again.

but still without any success.

PIN message from and to BB device works fine, i.e. before activation is done it is possible to send and receive PIN message on BB client device.

My environment is:
BB Enterprise Server Ver. 4.1.2.25
MS Server 2003 R2 Standard Edition with SP2
MS Exchange 2007 Standard ◊64
Offline  
Old 05-21-2008, 02:31 PM   #2 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: PRIV
OS: 5.1.1
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 7,234
Post Thanks: 372
Thanked 380 Times in 350 Posts
Default

.local is not a good thing. How will they get email from outside?

EA OTA might fail if you have domain.com and user is really .local
__________________
unlock your phone here http://freemyblackberry.com/
I am on http://supportforums.blackberry.com
BES 12 running sweet for my DTEK60

Last edited by knottyrope : 05-21-2008 at 02:33 PM. Reason: oops
Offline  
Old 05-21-2008, 02:37 PM   #3 (permalink)
BlackBerry Extraordinaire
 
Join Date: Mar 2007
Model: Z10
OS: 10.1.0.19
Carrier: Fido
Posts: 1,068
Post Thanks: 6
Thanked 30 Times in 29 Posts
Default

Vlado,
after the wired activation (as you said it worked fine), can you send or receive emails? Is your BES SRP status state connected or not? Does an activation message ends up in user mailbox or not (for a brief moment before disappearing)? If it does, does it go away or sits in the mailbox?
Offline  
Old 05-21-2008, 03:33 PM   #4 (permalink)
New Member
 
Join Date: May 2008
Model: 8100
PIN: N/A
Carrier: T-Mobile
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

1. After wired activation I can send and receive emails. On this server there are 4 BB users who receive and send their mail normally.
2. How to find whether BES SRP status state is connected or not?
When I click on Validate SRP Key and ID button on BlackBerry Configuration Panel it says that is OK (SRP Key and ID are Valid.), and testing network connection form BB Router options is also OK.
3. When I start BB device, first message is from T-Mobile welcome and second is from BlackBerry with subject Registration, after device is connected to network. Those two messages sits in device mailbox, but canxxx8217;t be seen in exchange server in user mailbox via outlook. After this we proceed with enterprise activation manually from BB device and this part does not succeed.
Offline  
Old 05-21-2008, 03:39 PM   #5 (permalink)
BlackBerry Extraordinaire
 
Join Date: Mar 2007
Model: Z10
OS: 10.1.0.19
Carrier: Fido
Posts: 1,068
Post Thanks: 6
Thanked 30 Times in 29 Posts
Default

Quote:
Originally Posted by knottyrope View Post
.local is not a good thing. How will they get email from outside?

EA OTA might fail if you have domain.com and user is really .local
Vlado, he is right with .local email you'll be able to activate by wire only and after that sending/receiving email works as it uses RIM network for mail delivery.
Offline  
Old 05-22-2008, 11:20 AM   #6 (permalink)
New Member
 
Join Date: May 2008
Model: 8100
PIN: N/A
Carrier: T-Mobile
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks fadmin and knottyrope.
When we change default email (from .local to .com) everything starts to work perfect.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

General Radio Impedance Bridge Type 1650 B, working
$140.0
General Radio Impedance Bridge Type 1650 B, working pictureAD5933YRSZ 1 MSPS, 12 Bit Impedance Converter Network Analyzer
$16.0
AD5933YRSZ 1 MSPS, 12 Bit Impedance Converter Network Analyzer  pictureHoffman Impedence differencial box, RLGV02-9805
$50.0
Hoffman Impedence differencial box, RLGV02-9805 picture20pcs 25V270uF 25V 8x11.5mm Panasonic FK Low Impedance Capacitor
$2.69
20pcs 25V270uF 25V 8x11.5mm Panasonic FK Low Impedance Capacitor picture20pcs 35V180uF 35V 8x15mm ELNA RJH Super Low Impedance Audio Capacitor Black
$3.19
20pcs 35V180uF 35V 8x15mm ELNA RJH Super Low Impedance Audio Capacitor Black picture






Copyright © 2004-2016 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.