BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 08-04-2005, 10:54 AM   #1 (permalink)
New Member
 
Join Date: Aug 2005
Model: 7100v
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Setting Blackberrys to Factory Standard

Please Login to Remove!

I am having issues with Blackberrys (7230s) that have been moved over from our 3.6 server to our BES4 servers. They are getting decryption failure - please generate encryption - key KB-03360. The Blackberry will get emails and work OK except for the error that keeps appearing when an email is received.

Anyway the SUIDS from the logs on the Blackberrys ie Alt-LGLG are using the SRPs from the old 3.6 servers and the Service books on the Blackberry points to the the correct SRP from the BES4 servers.

If we can clear these Blackberry to FACTORY Standard then we should have a resolution.

Is there any way of setting Blackberrys back to FACTORY standard. I have tried the standard things like getting the password wrong 10 times, killing the device, using javaloader, getting the 507 error then reinstalling the handheld software etc etc. The Blackberry always comes back with the pre-existing SUID information and policy settings.

I am losing faith in these Blackberrys and Research in Motions support, any help would be much appreciated.
Offline  
Old 08-04-2005, 11:11 AM   #2 (permalink)
BBF Veteran User
 
Join Date: Aug 2004
Location: Hotwiring another Cessna
Model: OU812
Carrier: Nintendo
Posts: 3,492
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

apply a blank/default policy to them.
Offline  
Old 08-05-2005, 04:08 AM   #3 (permalink)
New Member
 
Join Date: Aug 2005
Model: 7100v
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Setting a blank/default policy will not clear the SUID. I need to set the Blackberrys to factory standard, with no trace of the previous SUID, policy etc.
Offline  
Old 08-05-2005, 09:54 AM   #4 (permalink)
BlackBerry Extraordinaire
 
Soapm's Avatar
 
Join Date: Apr 2005
Location: The Mile Hi City
Model: 9780
OS: 6.0
Carrier: TMO
Posts: 2,790
Post Thanks: 3
Thanked 4 Times in 4 Posts
Default

I assume you did a security wipe?

Long shot but this worked for me (though not the same problem), Do a security wipe then wipe the handset again with javaloader. Remove desktop manager and reinstall as if the handheld would be BIS only. By this I mean no redirection of any type. Load the OS back on the handheld and hopefully your problem is now gone. You can now reinstall DTM and put the handheld back on BES.
Offline  
Old 08-05-2005, 10:01 AM   #5 (permalink)
New Member
 
Join Date: Aug 2005
Model: 7100v
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks. Do you mean, options, security, wipe handheld. If so yes I have done this and still the policy settings and SUID remain. I have used the handheld configuration tool, nuke handheld but this is the same as javaloader.
Offline  
Old 08-05-2005, 10:31 PM   #6 (permalink)
BlackBerry Extraordinaire
 
Soapm's Avatar
 
Join Date: Apr 2005
Location: The Mile Hi City
Model: 9780
OS: 6.0
Carrier: TMO
Posts: 2,790
Post Thanks: 3
Thanked 4 Times in 4 Posts
Default

Whoops!

Last edited by Soapm : 08-05-2005 at 10:34 PM.
Offline  
Old 08-05-2005, 10:33 PM   #7 (permalink)
BlackBerry Extraordinaire
 
Soapm's Avatar
 
Join Date: Apr 2005
Location: The Mile Hi City
Model: 9780
OS: 6.0
Carrier: TMO
Posts: 2,790
Post Thanks: 3
Thanked 4 Times in 4 Posts
Default

That was just the first step, you may want to follow the rest of them particularly changing DTM.

Long shot but this worked for me (though not the same problem),

1. Do a security wipe then
2. wipe the handset again with javaloader.
3. Remove desktop manager
4. reinstall as if the handheld would be BIS only. By this I mean no redirection of any type.
5. Load the OS back on the handheld and hopefully your problem is now gone.
6. You can now reinstall DTM and put the handheld back on BES.
Offline  
Old 08-05-2005, 11:55 PM   #8 (permalink)
BlackBerry God
 
jibi's Avatar
 
Join Date: Oct 2004
Location: Jibi's Secret Place
Model: 8900
OS: 4.6.1.174
Carrier: AT&T
Posts: 11,310
Post Thanks: 0
Thanked 1 Time in 1 Post
Default

You can always go into Application Loader then click on Advanced when you get to the Apps Install screen and select to erase all applications.
__________________
In the beginning the Universe was created. This has made a lot of people very angry and is widely regarded as a bad move.
Offline  
Old 08-06-2005, 02:29 PM   #9 (permalink)
BlackBerry Extraordinaire
 
Soapm's Avatar
 
Join Date: Apr 2005
Location: The Mile Hi City
Model: 9780
OS: 6.0
Carrier: TMO
Posts: 2,790
Post Thanks: 3
Thanked 4 Times in 4 Posts
Default

Actually Jibi, I'm not positive but I believe this removes the policy. If you get some time and have a spare BB give what I suggested a try and let us know what you think. After reinstalling DTM with no redirection you can look in options ==> security and if Ii remember right, the whole screen looked different. I don't remember seeing a policy while I was in there and I know this solved the policy problems I thought I was having. If I had time to blow out the berry again I would just to see but I have a BBQ to go to in a bit.
Offline  
Old 08-06-2005, 11:17 PM   #10 (permalink)
BlackBerry Extraordinaire
 
stonent's Avatar
 
Join Date: Oct 2004
Location: Fort Worth, Texas
Model: 8220
PIN: FFFFFFFF
Carrier: T-Mobile
Posts: 1,734
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I know it may be the easy answer, but have you deleted the PIN from the old server?

I've seen this when a PIN is on two servers with two accounts. It sometimes happens when someone turns in a phone and then you reactivate it on a different server without killing the first account.

Since you're seeing things in the logs indicating the old BES is sending it something, I don't think it is the phone that's doing it.
__________________
Stonent

Prior: BES: 7510, 7520, 7290, 7230, 7130, 8220 (No Data Plan), Droid Eris
Post your question on the forum, don't PM me.

Last edited by stonent : 08-06-2005 at 11:19 PM.
Offline  
Old 08-07-2005, 04:27 PM   #11 (permalink)
BlackBerry God
 
jibi's Avatar
 
Join Date: Oct 2004
Location: Jibi's Secret Place
Model: 8900
OS: 4.6.1.174
Carrier: AT&T
Posts: 11,310
Post Thanks: 0
Thanked 1 Time in 1 Post
Default

Quote:
Originally Posted by Soapm
Actually Jibi, I'm not positive but I believe this removes the policy. If you get some time and have a spare BB give what I suggested a try and let us know what you think. After reinstalling DTM with no redirection you can look in options ==> security and if Ii remember right, the whole screen looked different. I don't remember seeing a policy while I was in there and I know this solved the policy problems I thought I was having. If I had time to blow out the berry again I would just to see but I have a BBQ to go to in a bit.
I would try it on my own handheld, but unfortunately I can no longer do a security wipe, for whatever reason. It sits in a perpetual state of deletion for hours on end rather than the customary 5 minutes or so. I usually will just do it, go to bed, and sometime by morning, it will be back to normal. I'd do it now, but I need my phone for a bit
__________________
In the beginning the Universe was created. This has made a lot of people very angry and is widely regarded as a bad move.
Offline  
Old 08-12-2005, 10:02 AM   #12 (permalink)
New Member
 
Join Date: Aug 2005
Model: 7100v
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

The problem was resolved when we rebooted our SQL Server. Pity Research In Motion Helpdesk couldn't sort this out for me. Not impressed with their support.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.