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Old 08-04-2005, 11:09 AM   #1 (permalink)
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Ok I have a dumb question. I havent had to do this yet.
My company is going from Cingular to Sprint and having us change out all the Blackberrys.

Whats the process?? I have a BES 4.0 Server with approx 15 users on it. Some sync via the desktop and alot do not. How do I change devices for each scenario??
On the desktop if I plug the BB in will it update the pin on the BES server or do I have to do something on the server too??

How do I change devices for the people who dont use theres desktop sync at all??

Thanks for all your help in advance.
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Old 08-04-2005, 11:10 AM   #2 (permalink)
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Give them new device and re-activate. That's it.
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Old 08-04-2005, 11:13 AM   #3 (permalink)
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What are the steps?? Its been along time??
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Old 08-04-2005, 11:24 AM   #4 (permalink)
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you can either plug it into the server and assign the new device to the user, or generate a new wireless activation password and re-activate. No need to delete/re-add user. Very simple actually.
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