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Old 05-22-2008, 03:06 PM   #1 (permalink)
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Default Calendar entries older than 90 days not syncing with BB7250

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I have a user who would like to keep his calendar entries from the last 6 years on his device, but it will not sync entries older than 90 days.

We have BES 4.0.7.9 for Exchange 2003, and the device he is using is a BB7250 with 32MB of memory. I had him wipe the unit and perform a clean Enterprise Activation, which sets the calendar to purge entries older than 60 days by default. After changing this option to "Forever", we re-activated his device with no entries older than 90 days synchronizing.

At first, I was worried about the memory in the device being depleated by the massive amount of entries (which is a tad over 4000), but if you wipe the device and only use the Desktop Manager to sync (no BES activation) all entries appear just fine.

Any thoughts?

-Tom
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Old 05-22-2008, 03:38 PM   #2 (permalink)
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Did you try to use DM after EA to add the entries?
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Old 05-22-2008, 03:50 PM   #3 (permalink)
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Yes, we did try to use DM to sync only the calendar from his Outlook profile after EA. Unfortunately, the results were the same -- no entries older than 90 days. One other attempt I did not mention was removing and re-adding his user to BES.

-Tom
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Old 05-22-2008, 04:21 PM   #4 (permalink)
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there is a setting on the device in the calendar options. Go into the calendar, go into the menu, and go to options. near the bottom you should see a "keep appointments" option. you can set it to 15, 30, 60, 90 days, or forever. Try that.
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Old 05-22-2008, 04:22 PM   #5 (permalink)
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The BES only syncs the last 90 days for Calendar. You can use DTM to sync the whole Calendar. There should be an option to sync all appointments. I haven't used DTM in a while but it is possible to get all entries. Keep in mind that the memory on the BB could end up being a factor.

6 years worth of appointments is a lot of data. But, whatever the user wants.
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