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Old 08-04-2005, 01:26 PM   #1 (permalink)
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We're running BES 4.0.0.19 (both hotfixes installed) on our GroupWise email system. Something weird happened this morning: messages in blackberry user's mailbox were showing without any content in the bodytext, but we're OK in the email client inbox..!

Checked log files on the BES, but couldn't find anything that was "out of place."

Any ideas??
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Old 08-04-2005, 01:30 PM   #2 (permalink)
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Check out their filters (either on Desktop Manager or on the BB). One of the weird default filters (for CC: I think) was to send only the message header and no body (why? no idea).

That's the first thing I can think of.
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Old 08-04-2005, 01:39 PM   #3 (permalink)
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Thanks.
No one uses filters and we don't allow users to use the desktop manager (we do everyting OTA). Anyway, I restarted the BES service and that seem to solve the problem... Would have been nice to know exactly what cause this to happen, in case in happens again, but the problem is licked (for now).
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