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Old 05-26-2008, 03:08 PM   #1 (permalink)
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Default Blackberry Resource Kit installation error?

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I can install the service, but I cannot start it (error code 0)

Event Type: Error
Event Source: BlackBerry User Administration Service
Event Category: None
Event ID: 10000
Date: 5/26/2008
Time: 1:06:39 PM
User: N/A
Computer: CD1001-MXX
Description:
The description for Event ID ( 10000 ) in Source ( BlackBerry User Administration Service ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Missing registry key (Software\Research In Motion\BlackBerry Enterprise Server\Admin).


So what registry information is missing? This is a net new BES I introduced in to the Blackberry domain on Saturday, but I have never used the resource kit before. I need this as a prerequisite to installing ROVE MOBILE ADMIN.

Any help is (as always) greatly appreciated.
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Old 05-26-2008, 03:47 PM   #2 (permalink)
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The resource kit is not supposed to be installed on the BES server.
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Old 05-26-2008, 03:56 PM   #3 (permalink)
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Is the service not required on the BES to collect information and query specific items on the BES? How would the ROVE software work if this service is not running?
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Old 05-26-2008, 04:00 PM   #4 (permalink)
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You install the resource kit on a different box and it connects to the BES server. I would recommend that you download the resource kit user guide. The first thing listed under requirements is that it shouldn't be installed on the BES server.
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Old 05-26-2008, 04:01 PM   #5 (permalink)
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Ok, I must had read it wrong or understood the schematics wrong, thanks for the heads up!
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