BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 05-27-2008, 10:24 AM   #1 (permalink)
New Member
 
ChelseaBlue's Avatar
 
Join Date: May 2008
Model: 8310
PIN: N/A
Carrier: Vodafone
Posts: 12
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Planned Power Down Of Bes, A Few Questions!

Please Login to Remove!

Hey all,

My company is currently planning a scheduled powerdown of our entire building in the next couple of weeks. The last time this happened I had all sorts of problems after the BES was brought back up.

Out of about the 350 users we support we had to reactivate about half and resend service books to the other half due to the devices failing to reconcile once the BES was back up and running.

As you can imagine this involved quite a bit of work and was both annoying and time consuming.

Has anyone experienced similar problems? and is there anything that I can do to avoid this happening again? other than reactivating devices or resending service books? preventative measures?!!

We are running Blackberry Enterprise Server for Microsoft Exchange 4.1.1 (bundle 28)

Thanks in advance for any responses!

Simon
Offline  
Old 05-27-2008, 10:51 AM   #2 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: Passp
OS: 10.2.1
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 6,756
Post Thanks: 274
Thanked 296 Times in 280 Posts
Default

Maybe upgrading to 4.1.5 might help with some of it.
Most report the upgrade is easy.

Did Exchange and BES get powered off?
__________________
irony : many old timer posters have de-evolved into the trolls they once fought
I am on http://supportforums.blackberry.com
BES 10 running sweet for my Passport, Z30, Z10 and Q10
Offline  
Old 05-27-2008, 10:53 AM   #3 (permalink)
New Member
 
ChelseaBlue's Avatar
 
Join Date: May 2008
Model: 8310
PIN: N/A
Carrier: Vodafone
Posts: 12
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Yes both Exchange and BES were powered down for about 24 hours.
Offline  
Old 05-27-2008, 11:06 AM   #4 (permalink)
Talking BlackBerry Encyclopedia
 
TreeDude's Avatar
 
Join Date: Apr 2008
Location: Western NY, USA
Model: iPn4S
OS: iOS 7.0.1
PIN: 76E5A626
Carrier: Verizon
Posts: 243
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

That is very strange. Was the main mail server fully powered on before you powered up the BES? That definitely should not have happened.
__________________
Technical Engineer III

BES was decommissioned. Currently using iPhones with Lotus Notes Traveler 9.0.
Offline  
Old 05-28-2008, 05:32 AM   #5 (permalink)
New Member
 
ChelseaBlue's Avatar
 
Join Date: May 2008
Model: 8310
PIN: N/A
Carrier: Vodafone
Posts: 12
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I can't say for sure as I was not involved...although I would like to think so : / !
Offline  
Old 05-28-2008, 09:45 AM   #6 (permalink)
Talking BlackBerry Encyclopedia
 
wunderbar's Avatar
 
Join Date: Jun 2007
Location: Edmonton AB, Canada
Model: 9630
Carrier: Telus
Posts: 300
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

we've had a few planned powerdowns for our systems, once for moving server rooms, another to clean the room out from dust/crap from a construction project. Just make sure you shut down the BES first, then mail server, then domain controller(s). Then reverse that order when powering up. Power up domain controller(s), let them fully power up and all services start, then power up mail server, make sure the mail server is functioning properly, then power up the BES.

If you do it something like that you generally shoudln't have a problem.
__________________
Blackberry Admin
BES 5.0.2 MR4
Exchange 2010 SP1 RU2
Blackberry 9630
WES 2008 Alumni
Offline  
Old 05-28-2008, 09:55 AM   #7 (permalink)
New Member
 
ChelseaBlue's Avatar
 
Join Date: May 2008
Model: 8310
PIN: N/A
Carrier: Vodafone
Posts: 12
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks wunderbar!

Will give that a go and report back on the results!
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.