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Old 05-28-2008, 10:32 AM   #1 (permalink)
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Question BES Accounts - Status Initializing - Lotus Notes

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Good day all,

After a few searches here and reading over Blackberry's support section I still am not satisfied with information I have found. I have some questions about what's happening to a few accounts on the BES.

I don't have access to the logs to see what's happening fully so I was wondering if someone more knowledgeable here could explain why accounts sometimes move from running to initializing.

Of course new accounts pending activation are in this status. However I have a few that were running at some point that have slid back to initializing. Sometimes they will have been running for months and sometimes it's new activations.

If I missed an obvious source of this information kindly enlighten me as well~!

Warm regards,
Bean
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Old 05-28-2008, 11:16 AM   #2 (permalink)
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Do the devices actually stop working, or is BlackBerry Manager just misreporting info?
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Old 05-28-2008, 12:05 PM   #3 (permalink)
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The current bunch (3-4 accounts) were activated by a co-worker yesterday.

We had messages that they were activated from a monitoring tool we use. Today, when I went back to assign a software configuration - they were back to initializing. These folks are overseas and I don't have a direct method to contact them to verify if they are working/were working.
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Old 05-28-2008, 12:23 PM   #4 (permalink)
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BES version?
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BES was decommissioned. Currently using iPhones with Lotus Notes Traveler 9.0.
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Old 05-28-2008, 12:34 PM   #5 (permalink)
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I do not have access to the IBM Lotus Domino console to get the about info. Is there another way?
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