05-28-2008, 07:44 PM
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| | Mail and Call Log Data Disappeared
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Hi folks. This week a few of our users have reported that all of their mail and call log data was wiped from the device over the weekend without any intervention from the user. One of the victims was one of our BB admins, so I discount the stupid user factor. Has anyone seen anything like this happen, or does anyone have any troubleshooting advice?
We have BES 4.1.4 on 5 different BES around the world, and run Exchange 2003. The SQL server is SQL2000 on a stand-alone instance. We have a little over 3000 BB users total, more or less equally dispersed among the BES.
Honestly I'm not even certain this is a BES issue as opposed to device issue, but had to start somewhere. Many thanks.
BES Admin: 3,300 bb users and counting