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Old 08-06-2005, 10:54 AM   #1 (permalink)
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Default BES 4 Evaluation -> Licensed

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We have an evaluation license which is just about expired. It's version 4.0.1.7 that shows 20 users. We just purchased the SB edition and I'm getting the error about incompatible keys. Must we uninstall/reinstall to get this working? I took a look at the below but I don't see that anyone's been in this situation...Thanks in advance.

Adding Licenses to the BES
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Old 08-06-2005, 01:00 PM   #2 (permalink)
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Yes - uninstall and install the Small Business edition.
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Old 08-07-2005, 11:28 PM   #3 (permalink)
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Default Just uninstall and reinstall didn't work out

I can't change my SRP identifier!! I made a new DB, still greyed out, and I can't license the software.
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Old 08-08-2005, 12:21 AM   #4 (permalink)
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export your list of users from the old bes.

uninstall it completely, removing any program files/rim and program files/common files/rim directories.

reboot and reinstall with the full version CALs, srp id and key.
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Old 08-08-2005, 11:50 AM   #5 (permalink)
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I changed the CAL product key in the DB table...and rebooted...entered my additional 5 user CAL in Blackberry Manager....All set!!!! Didn't have to add/remove/export any users or anything!!!
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Old 08-09-2005, 01:38 AM   #6 (permalink)
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An addenum to this, there has been a recent document posted on the RIM technical support site specifically dealing with this issue. Might want to make this a sticky?

How To - Move from an evaluation to production version of BlackBerry Enterprise Server 4.0
Last Updated: 08 August 2005
Article Number: KB-04246
Summary

This article applies to the following:

* BlackBerry Enterprise Server™ 4.0 for IM® Lotus® Domino®
* BlackBerry Enterprise Server™ 4.0 for Microsoft® Exchange
* BlackBerry Enterprise Server™ 4.0 Service Pack 1 for Novell® Groupwise®

Procedure

To move from an evaluation to a production version of BlackBerry Enterprise Server 4.0, do the following on the computer hosting the evaluation version:

1. Uninstall the evaluation BlackBerry Enterprise Server through Add/Remove Programs.
2. Install the production BlackBerry Enterprise Server and follow the prompts.
3. Update the SRP Identifier and Authentication key.
4. Update the Client Access License (CAL).

If the BlackBerry Enterprise Server is at a v4.0 level and the BlackBerry handhelds are at a v4.0 level, the users can activate their handhelds with the following methods:

* For IBM Lotus Domino and Microsoft Exchange

Either recradle following the migration or be reactivated on the BlackBerry Enterprise Server and thereafter perform a Wireless Activation.
* For Novell GroupWise

Either send a Wireless Activation Password to the handheld or through the Handheld Manager on the administration computer. Please see BlackBerry Enterprise Server for Novell GroupWise Maintenance Guide for more information on activating the handheld.

Uninstall the Evaluation BlackBerry Enterprise Server

1. Export the user list prior to uninstalling the BlackBerry Enterprise Server. Please see the Additional Information section for more information on exporting users.
2. Go to Start > Settings > Control Panel.
3. Double-click Add/Remove Programs.
4. Highlight BlackBerry Enterprise Server and click Remove.
5. If prompted with Are you sure you want to remove the BlackBerry Enterprise Server from your computer dialog, click Yes.
6. Click Close to exit Add/Remove Programs.

Install the Production BlackBerry Enterprise Server

1. Double-click Setup.exe in the installation folder. The BlackBerry Enterprise Server Installation wizard starts.
2. For Setup Type, select BlackBerry Enterprise Server and click Next.
3. Follow the prompts. During installation the following information will be auto-populated and must not be changed or user information will be lost:
* The BlackBerry Server Name screen shows the name of the evaluation BlackBerry Enterprise Server. The Novell GroupWise version will not prompt for the BlackBerry Server name during the upgrade.
* The Database screen will point to the existing database.
* The BlackBerry Server Configuration Panel shows the evaluation SRP ID and authentication key. The Novell GroupWise version will not auto-populate the Admin User name.

Update the SRP Identifier and Authentication Key

1. Open the BlackBerry Manager.
2. Update the SRP Identifier and SRP authentication information.
* For Novell GroupWise and IBM Lotus Domino

Click the BlackBerry Enterprise Server and then click the Server Configuration tab. Select Edit Properties and enter the production SRP Identifier and SRP Authentication Key information.

After updating the SRP information for BlackBerry Enterprise Service for Novell GroupWise, use the Windows Services Administration tool to stop and then restart the BlackBerry Synchronization Services.
* For Microsoft Exchange

Right-click the BlackBerry Enterprise Server and select BlackBerry Server Properties from the menu. On the General tab, enter the production SRP Identifier and SRP Authentication Key information.

Update the CAL

The client access license is separate from the SRP Identifier and Authentication Key. It can be updated at any time prior to expiration, regardless of whether you are running evaluation or production software.

* For Novell GroupWise and IBM Lotus Domino
1. Open BlackBerry Manager.
2. Highlight BlackBerry Domain.
3. In the right window pane, expand Account and click License Management. The BlackBerry License Management window appears.
4. In the New License Key field, enter the production CAL and click Add License.
5. Click Close to exit the BlackBerry License Management.
* For Microsoft Exchange
1. Open BlackBerry Manager.
2. Right-click BlackBerry Manager and click Properties.
3. On the License tab, in the Upgrade Key field, enter the production CAL key and click Add License. The evaluation CaL key will be overwritten.
4. Click OK to exit the BlackBerry Manager Properties window.
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Old 08-15-2005, 03:33 PM   #7 (permalink)
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Thanks for that greywolfe. I ended up having to make a new database. With the old DB, even though it looked like it was working, mail wasn't leaving the handhelds...I was getting TRANSACTION_ERROR_TIMEOUT and red Xs on messages.
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Old 08-22-2005, 11:39 AM   #8 (permalink)
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Quote:
Originally Posted by intradev
I changed the CAL product key in the DB table...and rebooted...entered my additional 5 user CAL in Blackberry Manager....All set!!!! Didn't have to add/remove/export any users or anything!!!
I'm in the same boat - going from Small Business to full Enterprise. Can you give any more specifics on the workaround. I'm sure I can find it, but it sounds like you can save me some time.

Thanks.
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