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Old 05-30-2008, 11:35 AM   #1 (permalink)
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Default OWA and ISA with BIS :cry:

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Dear All,

I know this is the BES area and my query is for BIS but I hear this is where the clever people hang out and I'm not getting much luck in the general section...

We have some users who use Blackberry Internet Service to connect to email hosted in Sweden on Outlook Web Access. Previously the Exchange version was 2003 and all worked well. This week the Swedish IT support have upgraded Exchange to 2007, on a new server with a new IP. We still use the same url for the OWA and in a web browser it works fine.

I also find out that ISA server has been installed to publish the CAS for Exchange 2007.

When the upgrade took place the BIS accounts broke and were asking to be validated. We tried to validate and it didn't work. We left it 48 hours for DNS replication and it still didn't work. We tried removing the email account and re-adding it and it didn't work. We tried talking to O2 and Vodafone for suggestions and they didn't help.

I do not administrate the Exchange Server in Sweden and communicating with the Swedish support is not the easiest.

Q1. Can anyone provide me with some sensible questions I should be asking the Swedish Exchange admins regarding their setup as to why it doesn't work?

Q2. Does anyone know if the Blackberry Internet service caches DNS? If it does I guess we may still be pointing to the old server IP?

Q3. Does BIS work through ISA?

Many thanks in advance
Old 05-30-2008, 11:46 AM   #2 (permalink)
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See Cause #4. Pay extra attetion to the Note.
Exchange 2007/BES 5.0.2 MR2
Old 05-30-2008, 06:19 PM   #3 (permalink)
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Well if they can afford to drop several $K for exchange '07 and the 64 bit server and o/s in needs to run, why the hell are they not going to run the extra few $ for an additional o/s license and then stick BPS on a VM instance...

No it's much more cost effective to screw around wasting everyones time trying to integrate BIS to Exchange '07...

I don't understand some companies...
LOTS of answers here: Main Page - BlackBerryFAQ
Old 06-16-2008, 04:37 PM   #4 (permalink)
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Default You may also try this link

This link may be able to help explain the problem.

Error message received when integrating a Microsoft Outlook Web Access 2003 or 2007 account

I'm having the same problem, and the above link seems to match most closely with my situation. I too do not have control of the exchange server environment, so have my hands are tied.

An alternative to consider is setting up an Outlook 'mail redirect' rule and tweaking it to your liking. This is what I'm currently doing to get my mail onto my BBerry. It takes some time to get set up just the way you want it, and doesn't provide the full feature set of a BES, but works okay for mail. You may also consider using a Google Calendar and Google's free Google Sync program to sync your BBerry Calendar OTA, but I digress.

Best of luck, and maybe RIM will resolve this issue soon for the rest of us as well.
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