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Old 06-03-2008, 09:59 AM   #1 (permalink)
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Smile BES - Restart services for Enterprise Activation

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Hello,

I'm new to the BlackBerry environment, and I recently installed a BES server (4.1.5.26 - MSDE - Exchange 2003). I have started to add users to the BES, however it seems as though after I add one user I need to restart the services when it is time to add another user. I swear that I saw a thread on this when I was researching something else, but I can't find it now that I need it. Can anyone help me out?

Thanks in advance.
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Old 06-03-2008, 10:33 AM   #2 (permalink)
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What kind of an error are you getting that's prompting the restart of services? I have a similar issue on our BES, but it's not constant, only reoccurs at random intervals over months (hasn't happened in a couple of months, knock on wood). The error might give a clue as to what's happening. In my case, only the policy service needs to be restarted when it happens. I can tell because the log file stops getting information added to it. I also have to kill the process from the task manager because it won't stop gracefully.
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Old 06-03-2008, 10:41 AM   #3 (permalink)
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I don't think that I am necessarily getting an error. The log files are still growing with no issues. What I am seeing is that if I add a user, it hangs at waiting for services. If I restart the services, and assign a new password and try it again, it works. I don't have to kill any processes either. Your issue almost sounds like something else was interfering with the process that was running.
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Old 06-03-2008, 10:45 AM   #4 (permalink)
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How long does it hang at Waiting for Services before you restart everything?

EDIT: This may help - sounds like you're getting to Stage 3: Identifying and troubleshooting enterprise activation issues
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Last edited by juwaack68 : 06-03-2008 at 10:48 AM.
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Old 06-03-2008, 11:03 AM   #5 (permalink)
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Quote:
Originally Posted by Leedguitar View Post
I don't think that I am necessarily getting an error. The log files are still growing with no issues. What I am seeing is that if I add a user, it hangs at waiting for services. If I restart the services, and assign a new password and try it again, it works. I don't have to kill any processes either. Your issue almost sounds like something else was interfering with the process that was running.
Yeah, that's basically what I was seeing. I called T-Support and they directed me specifically to the policy service. It was when they asked me to restart it that we discovered that it was "hanging". It appeared to be running, but wouldn't stop and ended up in service purgatory when I tried. It's basically the issue described in juwaack68's link, except that the service was "hung", not stopped and wouldn't gracefully restart. For me, anyway.

If the logs are still compiling, you might be able to glean something from them. You'll find the policy service log in the BES logs folder within a folder named with the date (yyyymmdd) and the file named something like (servername)_POLC_01_(date in above format)_0001.txt.
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Old 06-03-2008, 12:28 PM   #6 (permalink)
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Thanks, I'll take a look at that. Once thing that I did notice is that I get SRP Status as Disconnected. I'll take a look at that post.
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Old 06-04-2008, 08:44 AM   #7 (permalink)
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I figured this out. We were told by BlackBerry support that we could run the old server and the new server in tandem while performing our migration from one company to the other. Well, since they both have the same SRP (which BB support said would be fine), the servers were knocking each other off of the BB network. While I was on hold with BB support, I shut down the old server and everything started to work. Activation now takes minutes instead of hours.

Thanks for the responses.
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