Originally Posted by alan2938
For all the users I have tried to activate, the activation email was never seen in their inbox. The activation email for this user has not reached his inbox either, so I assume the BES picked it up.
If the data plan is correct, a good test to make sure the activation email reaches their Inbox is to remove them from the BES and do the activation. Because the account is not on the BES, it should be delivered to and sit in their Inbox.
Also, you could try Enterprise Activating with yours or someone else's account. This could help determine if the device or plan is the issue. I've spoken with several wireless provider technicians in the past who will swear up and down that the user has the correct data plan, when they have not. Also, though rare in my experience, there could be a mailbox issue.