When we finished the BES install (18.104.22.168) there was no task to add a user. I realized I had installed the BES 4.1 components only, but not the BES 4.1 with MDS. I thought this might be the reason there was no option to add users.
I have installed several BES Express packages in the past for other customers and never had this problem as the BES install menu did not have these additional install options.
I read in the instructions that you cannot modify an installation so I uninstalled the BES 4.1 installation and then reinstalled the BES 4.1 with MDS. The new installation required a reboot of the server.
Now that we have a new BES installation, and the server has been rebooted, I am right back to the original problem - no task for adding users. I have tasks to Find User, Find Handheld, Create Group.
What's wrong? all the checklists prior to the installation were green.
During the setup in 'Database Seting' it saw the SQL server name and I kept the default BESMgmt same to be created and all the other defaults.
This program is installed on Small Business Server and already has MSDE 2000 installed for the monitoring features in SBS plus the Symantec Backup Exec software uses MSDE.
What makes this BES installtion different from any other I have installed is there is an accounting application on this server that uses SQL Server 2005. On a longshot, I tried installing MSDE2005A.exe but got a message the that the instance name was invalid. I ran MSDE2000A.exe one before on another SBS onstall and it worked fine, more or less a confirmation that MSDE 2000 was installed.