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Old 06-04-2008, 12:47 PM   #1 (permalink)
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Default Transaction Error / encryption error when sending or replying to emails

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Hello -

I have a user that has an 8830 Blackberry with a BES server getting a Transaction Error / encryption error when sending or replying to emails anyone seen this before?
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Old 06-04-2008, 12:51 PM   #2 (permalink)
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Moved to BES Admin Forum.

I'm guessing the encryption keys have been messed up. You can go to Options >Security Settings >General Settings and scroll to the bottom and highlight the Desktop Services line and hit menu key and select "regenerate encryption keys." If that doesn't work, I'd try a reactivation. Was the device plugged in to an incorrectly installed Desktop Manager?

This is what I'd try. Maybe one of our BES Admins will have better advice for you.
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Old 06-04-2008, 01:04 PM   #3 (permalink)
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Thanks for the Move.. I don't think it was plugged into a system with the desktop manager, I will have them try your suggestions.

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