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Old 06-04-2008, 02:05 PM   #1 (permalink)
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How do I clear up a license?

I had a user I was playing with; whom I've now deleted. I would like to recover the license to use with someone else.

Thanks.
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Old 06-04-2008, 02:06 PM   #2 (permalink)
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There's nothing else you need to do.
If you deleted the user from BES, then BES has already made that CAL available for someone else.
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Old 06-04-2008, 02:08 PM   #3 (permalink)
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Quote:
Originally Posted by penguin3107 View Post
There's nothing else you need to do.
If you deleted the user from BES, then BES has already made that CAL available for someone else.
It says I have no more licenses, to assign to someone else.

Just an FYI, when I selected send a message and selected a user, the user I deleted is still listed.
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Old 06-04-2008, 02:11 PM   #4 (permalink)
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Go into BlackBerry Manager, click on your BES server that's listed in the left pane.
Do you see any user's listed under the user's tab?

How many user CALs are installed on your BES?
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Old 06-04-2008, 02:21 PM   #5 (permalink)
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No the user isn't listed.

There's only 1 license installed, the free one.
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Old 06-04-2008, 02:24 PM   #6 (permalink)
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Click on BlackBerry Domain on the left pane.
Then in the right pane, select the 'Global' tab, expand 'Account', and choose 'License Management'.
You should see:
License Total:
Used:
Free:

What do those three values read on your BES?
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Old 06-04-2008, 02:28 PM   #7 (permalink)
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Total: 1
Used: 1
Free: 0

Oh I guess this is actually BPS, not BES. It's the free version that comes with 1 free license. Sorry.
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Old 06-04-2008, 02:34 PM   #8 (permalink)
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Odd. If you don't have any users added to BPS, then it shouldn't be showing 1 Used.
Not too sure what's going on there.

Do you see any users listed in the 'Users Pending Delete' tab when you choose your server from the left pane?
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Old 06-04-2008, 02:42 PM   #9 (permalink)
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I'm running 4.1.4.15...

There's no way to select the server in the left pane as there isn't any left pan and I've seen no 'Users Pending Delete' tab; tabs are across the top.

I've tried restarting the service and rebooting the server. Neither helped.
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Old 06-04-2008, 02:44 PM   #10 (permalink)
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Yeah, BPS really isn't my bag of tricks. I'm grasping at straws on this one.
Sorry.
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Old 06-04-2008, 02:54 PM   #11 (permalink)
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I'm using the free BPS too. I hope this helps:

- open SQL Server Management Studio Express (it's free if you don't have it)
- select your server
- open "Databases"
- open your BlackBerry database, mine is "BESMgmt"
- open "Tables"
- right click "LicenseKeys", "Open Table"
- manually delete the contents under the LicenseKey column

I had to do this when I deleted the user and added the same user again. There was an error stating something about license in use.

Last edited by amder : 06-04-2008 at 02:55 PM.
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Old 06-04-2008, 03:31 PM   #12 (permalink)
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Ok I called BlackBerry and used my free support.

Resolution:

1) Drop to a command prompt
2) type "OSQL -E"
3) at 1> prompt type "delete from <db name>.dbo.userconfig
4) at 2> prompt type go
5) at 1> prompt type quit

Hope this helps someone else!
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Old 06-04-2008, 03:32 PM   #13 (permalink)
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Quote:
Originally Posted by amder View Post
I'm using the free BPS too. I hope this helps:

- open SQL Server Management Studio Express (it's free if you don't have it)
- select your server
- open "Databases"
- open your BlackBerry database, mine is "BESMgmt"
- open "Tables"
- right click "LicenseKeys", "Open Table"
- manually delete the contents under the LicenseKey column

I had to do this when I deleted the user and added the same user again. There was an error stating something about license in use.
Yep, that would have worked too, if I knew about the Management Studio Express).

Thanks
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Old 06-05-2008, 07:01 PM   #14 (permalink)
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Cool

Thanks Guys'n'Gals,
just needed to r0ck the user tables after that ... /runs off to write song ... /tripped on ellipsis
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Old 06-05-2008, 11:56 PM   #15 (permalink)
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When you add the user back, and try to delete again, does the same thing happen? If it does, it could also be exchange mail store permissions.

If it continues to happen, let us know what the permissions are at the store level. I have found that BPS may require the write permission to the store in order to completely delete a user at times, despite it apparently not requiring this permission.
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