Back on the saga thread line...
Had an okay conversation with a carrier manager today as a -- hopefully final -- postmortem to the saga.
The read-from-the-script "no system is perfect" non-apology wasn't exactly satisfying. He went so far as to say the tech's can only work with the info you, the customer, provide them. A way of saying I was and am culpable. I couldn't let that go and made him walk the call log. Point to customer grudgingly was conceded.
The manager said, "look -- all there is are services and fees. You have the services you want so all that's possible to talk about is fees."
As "file-poisoning, nasty tech #3's and supervisor #xxxxxxx" heads on a pike wasn't on the list of choices, discount was all there was to be had.
I have a better rate plan now then before so, in a month and for some months to come, I'm better off.
Now I just have to get this foul taste out of my mouth.
Oh, and my audio boost to actually boost would be nice ... but that's another thread.