We have had our BES server up for about 1 month and everything was working fine. The power went out on the machine running BES and now it does not seem to be pushing emails out to the devices. The devices do however receive the IT Policy as noted by the updated timestamp in BES.
I am getting a lot of this in my event viewer:
Event Type: Warning
Event Source: BlackBerry Controller
Event Category: None
Event ID: 20000
Time: 7:52:32 AM
The description for Event ID ( 20000 ) in Source ( BlackBerry Controller ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Agent 1: Missed 90 heartbeats.
I am running on:
Windows Server 2003 R2 SP2
BlackBerry Manager Version 188.8.131.52
Exchange Server 2003 SP2
I am not the person that set this all up, I am just the guy they said: "Here manage this".
I have restarted our Exchange server as well as the machine that we have the BlackBerry Manager on.
I have also tried to search on: BlackBerry Technical Solution Center
for any type of answer but found nothing.