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Old 06-09-2008, 05:13 AM   #1 (permalink)
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Just set up a new user a couple of weeks ago with a brand new device. After a week or so it stopped sending messages. A red cross comes up by the side with the message "Desk top Email programme unable to submit message". I think I need to resend the service books - does anyone know what the best way to do this is/if I've got the right idea?

Old 06-09-2008, 05:39 AM   #2 (permalink)
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It might not actually be that solely. If you look on knowledge base you'll find this!

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Hope this helps

Last edited by Chububbly : 06-09-2008 at 05:40 AM.
Old 06-09-2008, 06:15 AM   #3 (permalink)
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Actually, that doesn't work, not for ALL your provider Service Books anyway.

There are only two ways. One is to log into your BIS site and go to Service Books --> [Send Service Books] as described in KB02830. You may also be able to do this using your "Personal Email Setup" icon - if you have the service book needed for that!

The other is to call your provider's tech support and ask to have the service books resent.

Two notes about this.

First, if you have corrupted service books they may not get replaced - they should be deleted first.

Second, the underlying SERVICE needs to be set up properly. This doesn't happen often, but occasionally an out of date service is associated with the BlackBerry's service books, and resending doesn't fix the problem in which case the underlying Service needs to be checked to make sure it's the current service.


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