BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 06-09-2008, 09:25 AM   #1 (permalink)
New Member
 
Join Date: Jun 2008
Model: 8800
PIN: N/A
Carrier: QTEL
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Wierd Mail Issue

Please Login to Remove!

Hi

Im a bit of a noob at BES, heres my issue.

Had a call earlier from users complaining that they read mail in the outlook inbox, but the mail still shows as unread on the blackberry device.

This is also the case the opposite way round, read on device, still unread in outlook.

Mail flow is working fine.

Anyone got any ideas?
Offline  
Old 06-09-2008, 09:54 AM   #2 (permalink)
Wireless Sith Lord
 
DarthBBerry's Avatar
 
Join Date: Jan 2007
Location: Online
Model: iOS 6
Carrier: Verizon x2
Posts: 1,458
Post Thanks: 2
Thanked 27 Times in 22 Posts
Default

Wireless Reconcile at the device level shows...?
__________________
DarthBBerry
6-Time BlackBerry World Champion (2007-2012)
BlackBerry® Certified Support Specialist v5.0
BlackBerry® Certified System Administrator v5.0
Offline  
Old 06-09-2008, 10:31 AM   #3 (permalink)
New Member
 
Join Date: Jun 2008
Model: 8800
PIN: N/A
Carrier: QTEL
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Wirelss reconcile ON
Delete On Mailbox & handset
On Conflicts MAILBOX WINS
Offline  
Old 06-09-2008, 11:41 AM   #4 (permalink)
Knows Where the Search Button Is
 
Join Date: Mar 2007
Location: Antioch, CA
Model: 8310
OS: 4.5.0.81
Carrier: AT&T
Posts: 35
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Searching through the BlackBerry KBs, I found this:

KB10939
Offline  
Old 06-10-2008, 12:52 AM   #5 (permalink)
New Member
 
Join Date: Jun 2008
Model: 8800
PIN: N/A
Carrier: QTEL
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Tried the instructions there and no joy.
Offline  
Old 06-10-2008, 06:47 AM   #6 (permalink)
New Member
 
Join Date: Jun 2008
Model: 8800
PIN: N/A
Carrier: QTEL
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Bump!

Help Me Please!!!!!!!!!!!!!!!!!!!!!!!!!
Offline  
Old 06-10-2008, 09:02 AM   #7 (permalink)
BlackBerry Extraordinaire
 
gibson_hg's Avatar
 
Join Date: Dec 2007
Model: NA
PIN: 80081ES
Carrier: NA
Posts: 1,006
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Have you tried deleting the Desktop[CMIME] service book and resending it? Also, if you send them an email, read it on the BB then do a Reconcile Now, does the email reconcile?

What version of BES? Versions of MAPI32.dll on the BES and Exchange? How many users?

Have you toggled the Wireless Reconcile to OFF, saved it, then toggle it ON and saved it? Only new emails will reconcile after that.
Offline  
Old 06-10-2008, 10:08 AM   #8 (permalink)
New Member
 
Join Date: Jun 2008
Model: 8800
PIN: N/A
Carrier: QTEL
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Blackberry version 4.1

Exchange 2003

Less than 50 users

Have done the wireless reconcile off/on as stated before

resent the service book made no change
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright © 2004-2014 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.