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Old 06-10-2008, 12:21 PM   #1 (permalink)
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Default Manual Sync from BES to BB

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I tried searching for this, but didn't find anything. Is there a way to manually sync messages to a user's bb through bb manager? One of my users just said he lost all of his messages and call log (thinking low memory). Is there a way for me to send his messages to him again?
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Old 06-10-2008, 12:23 PM   #2 (permalink)
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You'd need to remove him from the BES and then add the user back to force a message pre-population. Even then, the user will only get a maximum of 14 days of messages, or 750 messages, whichever is higher.

You'd need to adjust the pre-pop settings on the BES to change from the default 5 days/200 messages.
How do I adjust message pre-population? - BlackBerryFAQ
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Old 06-10-2008, 12:31 PM   #3 (permalink)
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Quote:
Originally Posted by penguin3107 View Post
You'd need to remove him from the BES and then add the user back to force a message pre-population. Even then, the user will only get a maximum of 14 days of messages, or 750 messages, whichever is higher.

You'd need to adjust the pre-pop settings on the BES to change from the default 5 days/200 messages.
How do I adjust message pre-population? - BlackBerryFAQ
Will I have to set a new activation password for him?
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Old 06-10-2008, 12:39 PM   #4 (permalink)
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Yes you do.
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Old 06-10-2008, 12:39 PM   #5 (permalink)
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yes
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Old 06-10-2008, 12:43 PM   #6 (permalink)
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Well doesn't that suck.
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Old 06-10-2008, 12:43 PM   #7 (permalink)
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Quote:
Originally Posted by penguin3107 View Post
You'd need to remove him from the BES and then add the user back to force a message pre-population. Even then, the user will only get a maximum of 14 days of messages, or 750 messages, whichever is higher.

You'd need to adjust the pre-pop settings on the BES to change from the default 5 days/200 messages.
How do I adjust message pre-population? - BlackBerryFAQ
BUT if you remove him from the bes he will lose his call log. that is backed up and if the user is removed then all of that sync-data is also lost.

it would be best to change handhelds that way he will still do a pre-pop and he will also get his phonecall logs synced down to the device.

Good luck.
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Old 06-10-2008, 01:20 PM   #8 (permalink)
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He's already lost his call log. Lost it along w/ the emails. What about doing a restore? Can you do a partial restore of just messages?
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Old 06-10-2008, 01:44 PM   #9 (permalink)
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Is there even a way to do a restore from a wireless backup without deleting user and then adding again?
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Old 06-10-2008, 01:44 PM   #10 (permalink)
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Do you backup of the device before the issue?
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Old 06-10-2008, 01:53 PM   #11 (permalink)
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Quote:
Originally Posted by daveohr View Post
Is there even a way to do a restore from a wireless backup without deleting user and then adding again?
For messages? No.
Messages aren't included in wireless backup as that "Restore" function for messages would be handled by Message Pre-population.

You can't access the wireless backup manually anyway.

If you had a manual backup of the device... such as one made with Desktop Manager... then you could restore only the messages should you want to.
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Old 06-10-2008, 01:54 PM   #12 (permalink)
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Quote:
Originally Posted by knottyrope View Post
Do you backup of the device before the issue?
I guess I'm just confused by the "wireless backup". Isn't it automatic? How can you do a restore and where are the backups stored? There doesn't seem to be much info. on this for some reason. Unless I've been looking in the wrong places.
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Old 06-10-2008, 01:57 PM   #13 (permalink)
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Quote:
Originally Posted by daveohr View Post
I guess I'm just confused by the "wireless backup". Isn't it automatic? How can you do a restore and where are the backups stored? There doesn't seem to be much info. on this for some reason. Unless I've been looking in the wrong places.
You can't touch the wireless backup data. It's a BES thing, stored in the configuration database. You can't initiate a manual restore using the wireless backup.

The wireless backup for a particular user will "do its thing" when you activate a new device for that user. In your situation here, wireless backup is largely irrelevant, since it's not where the users messages are stored.
The only thing wireless backup will do here is restore the users personalized settings for the device when they are reactivated.

Keep in mind... if you remove the user from BES, then you delete their wireless backup data.
This is why another user above (thanks, ashworth) suggested that you do not remove the user from BES, but rather activate a new device for this user, so they have a new PIN assigned to their account.
If BES sees the new PIN for the user, it will kick off a message pre-population and the user will get X amount of messages put back on their new device.

The only way you're going to get old messages put back on the device is via message pre-population.
Pre-population will only occur if:
1. Keeping the same device (PIN). Remove user from BES and re-add them to BES followed by a new Enterprise Activation.

2. New device (PIN). Set activation password and Enterprise Activate the new device. No need to remove user from BES and re-add user.

Beyond those two options above... you can also have the user manually forward all of their old mail to themself. This is a crappy option, for obvious reasons.
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Last edited by penguin3107 : 06-10-2008 at 02:04 PM.
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Old 06-10-2008, 02:04 PM   #14 (permalink)
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Quote:
Originally Posted by penguin3107 View Post
You can't touch the wireless backup data. It's a BES thing, stored in the configuration database. You can't initiate a manual restore using the wireless backup.

The wireless backup for a particular user will "do its thing" when you activate a new device for that user. In your situation here, wireless backup is largely irrelevant, since it's not where the users messages are stored.
The only thing wireless backup will do here is restore the users personalized settings for the device when they are reactivated.

Keep in mind... if you remove the user from BES, then you delete their wireless backup data.
This is why another user suggested that you do not remove the user from BES, but rather activate a new device for this user, so they have a new PIN assigned to their account.
If BES sees the new PIN for the user, it will kick off a message pre-population and the user will get X amount of messages put back on their new device.
This isn't an option since I don't have an extra device for him. I guess he will either have to suck it up or I'll remove and reactivate him.
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Old 06-10-2008, 02:06 PM   #15 (permalink)
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One last question. If I go the delete, reactivate route, does he just have to change the password for activation? Is there anything else he would need to do on his bb?
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Old 06-10-2008, 02:08 PM   #16 (permalink)
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The user doesn't set/change the activation password... you do.
The user just needs to do the activation using the password you set and provide for them.
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Old 06-10-2008, 02:10 PM   #17 (permalink)
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Quote:
Originally Posted by penguin3107 View Post
The user doesn't set/change the activation password... you do.
The user just needs to do the activation using the password you set and provide for them.
That's what I meant. Thanks.
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