Originally Posted by daveohr
I guess I'm just confused by the "wireless backup". Isn't it automatic? How can you do a restore and where are the backups stored? There doesn't seem to be much info. on this for some reason. Unless I've been looking in the wrong places.
You can't touch the wireless backup data. It's a BES thing, stored in the configuration database. You can't initiate a manual restore using the wireless backup.
The wireless backup for a particular user will "do its thing" when you activate a new device for that user. In your situation here, wireless backup is largely irrelevant, since it's not where the users messages are stored.
The only thing wireless backup will do here is restore the users personalized settings for the device when they are reactivated.
Keep in mind... if you remove the user from BES, then you delete their wireless backup data.
This is why another user above (thanks, ashworth) suggested that you do not remove the user from BES, but rather activate a new device for this user, so they have a new PIN assigned to their account.
If BES sees the new PIN for the user, it will kick off a message pre-population and the user will get X amount of messages put back on their new device.
The only way you're going to get old messages put back on the device is via message pre-population.
Pre-population will only occur if:
1. Keeping the same device (PIN). Remove user from BES and re-add them to BES followed by a new Enterprise Activation.
2. New device (PIN). Set activation password and Enterprise Activate the new device. No need to remove user from BES and re-add user.
Beyond those two options above... you can also have the user manually forward all of their old mail to themself. This is a crappy option, for obvious reasons.