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Old 06-11-2008, 03:23 PM   #1 (permalink)
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I have a user that does not show as being in-cradle on BES when device is plugged into pc with desktop manager running.
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Old 06-11-2008, 03:44 PM   #2 (permalink)
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I would un-plug the device from the computer, clear the flag in the BES, then try plugging it back in. I know it's not displaying as in cradle now anyway, but you'd be surprised at how many times that works.
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Old 06-11-2008, 08:44 PM   #3 (permalink)
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What ^ said. I hear the same thing from my helpdesk all the time.
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