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Old 06-11-2008, 05:15 PM   #1 (permalink)
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Hello

First time here looking for help to a problem..

We have acquired another company and they have 50 blackberry users whom are all over the USA. We are going to migrate the license keys from there server to ours in order to handle the addtional user load however what we want to know is......Can you migrate the devices from one bes to another without having to wipe the devices themselves.... Bes environments are the same but we dont want the management overhead of a bes server in a remote site.

Any help would be great

thanks
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Old 06-11-2008, 05:58 PM   #2 (permalink)
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You'll need to wipe the device when moving a device to a new BES with a new configuration database.

You can only move devices seamlessly from one BES to another BES if they share the same database.
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Old 06-11-2008, 07:15 PM   #3 (permalink)
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Like Penguin said, there is a hash key in the database that is linked to the encryption key. When you change databases the key will not match and the encryption key and the activation will fail.

That is why you have to wipe the HH's first. It's that or wait for all 50 to EA, then fail and wipe them anyway.
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