BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 06-12-2008, 10:34 AM   #1 (permalink)
Thumbs Must Hurt
 
kerry6's Avatar
 
Join Date: May 2005
Location: US
Model: 9860
Carrier: AT&T
Posts: 72
Post Thanks: 0
Thanked 1 Time in 1 Post
Talking Hhcm_device_not_supported

Please Login to Remove!



Need a little help:

Getting the following error:

GetHHCodePackages Reported: HHCM_DEVICE_NOT_SUPPORTED

already updated the Device.XML file, but still I have this error.
Offline  
Old 06-12-2008, 02:18 PM   #2 (permalink)
BlackBerry God
 
penguin3107's Avatar
 
Join Date: Jan 2005
Model: iOS 5
Carrier: VZW
Posts: 11,701
Post Thanks: 1
Thanked 237 Times in 219 Posts
Default

What model device and what handheld OS version?
__________________
BCSA
BES 5.0.3 MR4 :-: Exchange 2007 SP3 RU3
http://port3101.org
Offline  
Old 06-13-2008, 05:57 AM   #3 (permalink)
Thumbs Must Hurt
 
kerry6's Avatar
 
Join Date: May 2005
Location: US
Model: 9860
Carrier: AT&T
Posts: 72
Post Thanks: 0
Thanked 1 Time in 1 Post
Default

Wirelessly posted

Verizone 8830 4.2.2.172 I think. But we have the same devices, and they show good.

Last edited by kerry6 : 06-13-2008 at 05:57 AM.
Offline  
Old 06-16-2008, 08:15 PM   #4 (permalink)
BlackBerry Genius
 
hdawg's Avatar
 
Join Date: Aug 2006
Model: hdawg
PIN: port3101.org
Carrier: hdawg
Posts: 6,632
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Give this a whirl: KB04693 - Cannot push applications to a BlackBerry smartphone over the wireless network
Offline  
Old 06-17-2008, 11:20 AM   #5 (permalink)
New Member
 
Join Date: May 2008
Model: 8310
PIN: N/A
Carrier: Cingular
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

re: the KB article - Call me crazy- but if you have other 8830s with like software, wouldn't those throw errors too? I am not sure if updating the device.xml file would help.

I'm seeing the same thing. One user of mine has an 8310 that's identical to mine, yet the error pops up for him: (email and PIN changed for posting)

[40000] (06/16 07:27:11.659):{0x12E4} {user@domain.com, PIN=12345678, UserId=107}SCS::CheckForFailedAppDeliveryRequests - Command SEND_APC_APP, Status 6, StatusMessage "GetHHCodePackages reported: HHCM_DEVICE_NOT_SUPPORTED. Upgrade your copy of device.xml".

His "Blackberry Device Model", "Hardware ID", "Platform Version", and "Blackberry Version" are identical to mine in the BES Manager console.

*I did notice that I have an old software config on the BES with a path that points to the \\UNC of an old server, but it's not assigned to anyone. I'm mentioning this because these errors show up in the "Software Config Status" tab.

Last edited by rafael_gonzalez : 06-17-2008 at 11:38 AM.
Offline  
Old 06-26-2008, 04:30 AM   #6 (permalink)
New Member
 
Join Date: May 2007
Model: 8800
PIN: N/A
Carrier: vodafone-es
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Does anybody resolve this issue? In my case i'm using bes 4.1.5 and BB 8700 an 8310. I get error on every Configuration Software i use.

I attach my POLC logs

[[40000] (06/25 02:37:31.772):{0x1844} RequestHandler::PollForMissingApps: Starting Poll For Missing Apps.
[40000] (06/25 02:37:31.772):{0x24C} RequestHandler::DoWork - Processing CHECK_FLOW_CONTROL_QUEUE request [40000] (06/25 02:37:31.772):{0x290} RequestHandler::DoWork - Processing QUEUE_STALE_ITPOLICIES request [40000] (06/25 02:37:31.772):{0x1ABC} RequestHandler::DoWork - Processing CHECK_FOR_UNAPPLIED_ITPOLICIES request [40304] (06/25 02:37:31.772):{0x1CD8} WorkerThreadPool:: ThreadProc(): Thread released with empty queue [40000] (06/25 02:37:31.772):{0x1ABC} RequestHandler::DoWork - Completed Processing CHECK_FOR_UNAPPLIED_ITPOLICIES request [40000] (06/25 02:37:31.772):{0x290} RequestHandler::DoWork - Completed Processing QUEUE_STALE_ITPOLICIES request [20000] (06/25 02:37:31.944):{0x1844} Error validating package cache: C:\Archivos de programa\Research In Motion\BlackBerry Enterprise Server\PackageCache\FILESHARE_name.domain.local\c$ \\ConfiguracionesSoftware\Conf1.1\AppFolder Error: No hay más archivos.
[20000] (06/25 02:37:31.944):{0x1844} Failed to InitializeSharedPackageSources for hardwareId 0 and flashSize 0.
[20000] (06/25 02:37:32.288):{0x1844} Error validating package cache: C:\Archivos de programa\Research In Motion\BlackBerry Enterprise Server\PackageCache\FILESHARE_name.domain.local\c$ \\ConfiguracionesSoftware\Soft1.1\MDSRuntime4.2.0 Error: No hay más archivos.
[20000] (06/25 02:37:32.288):{0x1844} Failed to InitializeSharedPackageSources for hardwareId 8d000f03 and flashSize 57344.
[20000] (06/25 02:37:32.288):{0x1844} {user@bes.com, PIN=XXXXXX, UserId=1}RequestHandler::PollForMissingApps: GetHHCodePackages failed with the error: HHCM_DEVICE_NOT_SUPPORTED.
Offline  
Old 06-27-2008, 04:49 PM   #7 (permalink)
Knows Where the Search Button Is
 
bincarnato's Avatar
 
Join Date: Mar 2006
Model: 8310
Carrier: AT&T
Posts: 20
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Same Issue

I have the same issue with an 8300 w/ AT&T. I have went through the knowledge base article and still get device not supported. We are on BES 4.1.5 for Exchange and Exchange 2k.
__________________
BES 4.1.x Exchange
9 Users
Offline  
Old 09-26-2008, 10:49 AM   #8 (permalink)
Thumbs Must Hurt
 
Join Date: Aug 2006
Model: 8100
Carrier: T-Mobile, Sprint and Verizon
Posts: 95
Post Thanks: 1
Thanked 0 Times in 0 Posts
Question

Does the server store one copy of Device.xml and when you follow the above instructions it just overwrites the file or does each new device.xml just update the db?
Offline  
Old 09-26-2008, 01:52 PM   #9 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: Passp
OS: 10.2.1
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 6,753
Post Thanks: 274
Thanked 296 Times in 280 Posts
Default

it only uses one copy, and you over write the one that is there.
__________________
irony : many old timer posters have de-evolved into the trolls they once fought
I am on http://supportforums.blackberry.com
BES 10 running sweet for my Passport, Z30, Z10 and Q10
Offline  
Old 10-29-2008, 12:22 PM   #10 (permalink)
New Member
 
Join Date: Oct 2008
Model: 8330
PIN: N/A
Carrier: All
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Exclamation Where is my Savoir?

Ok I have 2 production blackberry servers and in the same boat as kerry6. What is the solution to this it makes no sense.

I also get this warning message

Syntax error in vendorxml line 0, column 0. Reason: XML document must have a top level element.

There has to be an expert with knowledge of a fix for this. PLEASE HELP!
Offline  
Old 11-04-2008, 08:43 AM   #11 (permalink)
New Member
 
Join Date: Oct 2008
Model: 8330
PIN: N/A
Carrier: All
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

nobody has run into this annoyance at all?
Offline  
Old 11-14-2008, 08:28 AM   #12 (permalink)
Knows Where the Search Button Is
 
Join Date: Jan 2007
Model: 8310
Carrier: ATT
Posts: 21
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Same Issue

I am getting the same warnings on my BES. We run BES 4.1.5.26.

This is happening for a few different models and different carriers. It seems to have started when we upgraded a peice of software to get pushed out to the Blackberry.

We updated the device.xml file with a few different versions and re indexed, all to no avail.

Though it doesn't seem to be messing anythiing up, still trying to find an answer.
Offline  
Old 12-22-2008, 01:49 PM   #13 (permalink)
CrackBerry Addict
 
mahoward's Avatar
 
Join Date: May 2005
Model: 8900
Carrier: T-Mobile
Posts: 560
Post Thanks: 0
Thanked 1 Time in 1 Post
Default

I have seen this on our Verizon 8330's using 4.2 OS. Upgrading to 4.5 made the hardware information available to BES & therefore resolved the software push issue. (it is not a device.xml issue it is the fact that the 4.2OS is not reporting the hardware information to the BES. You can verify by hooking up the device to the BES Manager and trying to view the hardware details there, even via USB they are missing)
__________________
BESX 4.1.7 on Exchange 2003: 65 Devices
BESX 5.0.3 on Exchange 2003: 2007 Devices
Offline  
Old 04-01-2009, 08:25 AM   #14 (permalink)
Thumbs Must Hurt
 
dhendricks's Avatar
 
Join Date: Dec 2005
Location: Saint Paul, MN
Model: 8320
Carrier: Verizon/T-Mobile
Posts: 52
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Same issue here - running latest version of BES for Exchange and get dozens of these errors in the event logs of the BES. We are running mostly 8330s and 8130s but still have a few 7130s.
Offline  
Old 04-02-2009, 02:54 PM   #15 (permalink)
Thumbs Must Hurt
 
jeffro01's Avatar
 
Join Date: Oct 2006
Location: 67235
Model: 9700
OS: 5.0.0.423
PIN: 2277C472
Carrier: At&t (Company)
Posts: 173
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

what path are you restoring the device.xml and vendor.xml to?

Jeff
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright © 2004-2014 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.