BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 06-12-2008, 01:35 PM   #1 (permalink)
New Member
 
Join Date: Jun 2008
Model: 8820
PIN: N/A
Carrier: AT&T
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default BES causes Exchange emails via IMAP to disappear and reappear?

Please Login to Remove!

I'm not 100% sure that this is a problem caused by BES, but it showed up soon after my email account was tied to a Blackberry, so this is my first guess.

I get my email from an Exchange server, but I connect to it from Thunderbird using IMAP. Everything mostly seems to work fine with this.

About the time that I got my Blackberry and had my email account enabled on the BES, I started to see a strange occurrence in Thunderbird. When I receive an email, it shows up in Thunderbird. Then it disappears. Then it shows up again. It usually disappears two or three times before it settles down.

I have tested this independently of Thunderbird by opening an IMAP session and IDLE-ing in my INBOX. It shows that Thunderbird is just doing what the Exchange IMAP server is telling it to do. Here is a log of the receipt of a single message:

. IDLE
+ IDLE accepted, awaiting DONE command.
* 150 EXISTS
* 4 RECENT
* 151 EXISTS
* 5 RECENT
* 150 EXPUNGE
* 151 EXISTS
* 5 RECENT
* 150 EXPUNGE


What that's saying is that it received a new message number 150 and out of those 150 emails, four haven't really been looked at. Then another "new" message appears (in reality, the same message again) as number 151. Then number 150 gets deleted. This makes the old 151 number 150. Then yet another new message appears, number 151. Then message 150 is deleted again. This happens for every message I get.

Has anyone seen this or a similar problem before?

Thanks,

-William Faulk
Offline  
Old 06-12-2008, 01:50 PM   #2 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: Z30
OS: 10.2.1
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 6,642
Post Thanks: 264
Thanked 269 Times in 255 Posts
Default

What happens if you use Outlook?
__________________
irony : many old timer posters have de-evolved into the trolls they once fought
I am on http://supportforums.blackberry.com
BES 10 running sweet for my Z30, Z10 and Q10
Online  
Old 06-12-2008, 02:24 PM   #3 (permalink)
New Member
 
Join Date: Jun 2008
Model: 8820
PIN: N/A
Carrier: AT&T
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

It definitely flickers momentarily. Not as badly as Thunderbird does.

Don't tell me to just use Outlook, though. I don't use Windows as my day-to-day OS.
Offline  
Old 06-12-2008, 02:37 PM   #4 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: Z30
OS: 10.2.1
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 6,642
Post Thanks: 264
Thanked 269 Times in 255 Posts
Default

OK is Outlook using MAPI.

MAPI here is disabled, we use RPC over HTTPS
Never seen that issue with it.
__________________
irony : many old timer posters have de-evolved into the trolls they once fought
I am on http://supportforums.blackberry.com
BES 10 running sweet for my Z30, Z10 and Q10
Online  
Old 06-12-2008, 02:41 PM   #5 (permalink)
New Member
 
Join Date: Jun 2008
Model: 8820
PIN: N/A
Carrier: AT&T
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

"Connect to my Exchange mailbox using HTTP" is unchecked, so I assume that means that I'm using MAPI and not RPC/HTTPS.
Offline  
Old 06-16-2008, 08:24 PM   #6 (permalink)
BlackBerry Genius
 
hdawg's Avatar
 
Join Date: Aug 2006
Model: hdawg
PIN: port3101.org
Carrier: hdawg
Posts: 6,632
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

RPC over HTTP(S) = MAPI over HTTP(s) ... Messaging Application Programming Interface - Wikipedia, the free encyclopediaMessaging Application Programming Interface - Wikipedia, the free encyclopedia

Don't use Outlook ... you didn't want to hear that; use OWA instead.

Or use some other MAPI compliant application.
Offline  
Old 06-17-2008, 09:24 AM   #7 (permalink)
New Member
 
Join Date: Jun 2008
Model: 8820
PIN: N/A
Carrier: AT&T
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by hdawg View Post
Don't use Outlook ... you didn't want to hear that; use OWA instead.
Heh. Have you ever looked at OWA under anything other than IE? It's basically unusable. (For instance, there is no search feature.) And since I don't use Windows, I can't use IE.

Quote:
Originally Posted by hdawg View Post
Or use some other MAPI compliant application.
Are you aware of any MAPI-compliant application for any OS besides Windows? A little bit of research indicates that Outlook 2001 for MacOS was the only MAPI client ever made for an OS other than Windows, and it's obsolete. (It only ran on MacOSes 8 and 9, not X.)
Offline  
Old 06-17-2008, 09:34 AM   #8 (permalink)
BlackBerry Genius
 
hdawg's Avatar
 
Join Date: Aug 2006
Model: hdawg
PIN: port3101.org
Carrier: hdawg
Posts: 6,632
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Heh. Have you ever looked at OWA under anything other than IE? It's basically unusable. (For instance, there is no search feature.) And since I don't use Windows, I can't use IE.
Yes, I have; it sucks.

Quote:
Are you aware of any MAPI-compliant application for any OS besides Windows? A little bit of research indicates that Outlook 2001 for MacOS was the only MAPI client ever made for an OS other than Windows, and it's obsolete. (It only ran on MacOSes 8 and 9, not X.)
No, I am not.

You didn't want me to tell you to use Outlook, so I didn't.
Offline  
Old 06-17-2008, 09:40 AM   #9 (permalink)
New Member
 
Join Date: Jun 2008
Model: 8820
PIN: N/A
Carrier: AT&T
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by hdawg View Post
You didn't want me to tell you to use Outlook, so I didn't.
Yeah, I understand.

Ultimately, I'd like to resolve the real issue. Why should the email be being delivered three times to begin with? Is BES deleting the email to send it to the BB and then recreating it? That just seems stupid.
Offline  
Old 06-17-2008, 09:52 AM   #10 (permalink)
BlackBerry Genius
 
hdawg's Avatar
 
Join Date: Aug 2006
Model: hdawg
PIN: port3101.org
Carrier: hdawg
Posts: 6,632
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by wfaulk View Post
Yeah, I understand.

Ultimately, I'd like to resolve the real issue. Why should the email be being delivered three times to begin with? Is BES deleting the email to send it to the BB and then recreating it? That just seems stupid.
BES isn't doing this. BES is merely reading the content and passing it along to the HH.
Offline  
Old 06-17-2008, 10:16 AM   #11 (permalink)
New Member
 
Join Date: Jun 2008
Model: 8820
PIN: N/A
Carrier: AT&T
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Hh?
Offline  
Old 06-17-2008, 10:52 AM   #12 (permalink)
BlackBerry Genius
 
hdawg's Avatar
 
Join Date: Aug 2006
Model: hdawg
PIN: port3101.org
Carrier: hdawg
Posts: 6,632
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

HH = HandHeld
Offline  
Old 06-17-2008, 04:00 PM   #13 (permalink)
New Member
 
Join Date: Jun 2008
Model: 8300
PIN: N/A
Carrier: att
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I see the same issue with tbird connecting to exchange via IMAP.
It is very annoying... sadly this page is the only good info I could find about it.. tbird forums and bugzilla (where a fix would be more likely to be found I think) show nothing... original poster: I suggest (since you have done some nice investigation , e.g. protocol traces etc.) that you file a bugzilla entry for tbird about this... and post the link back here.

Thanks,

klister.
Offline  
Old 06-17-2008, 04:03 PM   #14 (permalink)
New Member
 
Join Date: Jun 2008
Model: 8820
PIN: N/A
Carrier: AT&T
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thunderbird is not the problem. It's doing exactly what the server is telling it to do. There's something wrong with the Exchange server that has something to do with BES being installed.
Offline  
Old 06-17-2008, 09:06 PM   #15 (permalink)
BlackBerry Genius
 
hdawg's Avatar
 
Join Date: Aug 2006
Model: hdawg
PIN: port3101.org
Carrier: hdawg
Posts: 6,632
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Why not stop using Thunderbird for a day and use OWA and see if the problem persists?

you've got multiple client protocols interacting; you need to isolate.
Offline  
Old 06-18-2008, 09:28 AM   #16 (permalink)
New Member
 
Join Date: Jun 2008
Model: 8320
PIN: N/A
Carrier: T-Mobile
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Seeing the same issue

I see the same issue, where messages appear in Thunderbird, disappear for a few moments, and then reappear. I've been using Thunderbird over IMAP to an exchange server for a few years, and didn't have any problems.

Then last month I got a BlackBerry, and also last month I started having the issue. Now, it took a week or so of the appear/disappear behavior for me to figure out that it was a continuing problem, so I wasn't paying enough attention to notice if it started at exactly the same time I got the Blackberry.
Offline  
Old 06-21-2008, 07:02 PM   #17 (permalink)
New Member
 
Join Date: Jun 2008
Model: 8300
PIN: N/A
Carrier: att
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I totally agree there is probably nothing wrong with tbird, but what are your chances of having BES or Exchange changed for this in a short timeframe? Tbird folks would at least look at it with their expertise and probably provide some good insight, maybe even suggest a workaround using a tbird config tweak?

Chances on getting this fixed here are nearing absolute zero, IMHO. Hopefully I'm wrong!
Offline  
Old 12-22-2008, 10:13 AM   #18 (permalink)
New Member
 
Join Date: Dec 2008
Model: world
PIN: N/A
Carrier: telus
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Hi William,

Did you ever get a solution to this problem? I just recently got a Blackberry and came across the same problem. In fact your original post could be used almost word for word to describe what I went through (including the IDLE test).

Thanks,
Deric
Offline  
Old 12-22-2008, 10:15 AM   #19 (permalink)
New Member
 
Join Date: Jun 2008
Model: 8820
PIN: N/A
Carrier: AT&T
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Nope. No resolution at all. I still have the exact same problem.

However, I'm the local IT guy and they're supposedly getting ready to install a BB server here (right now I'm connected to one across the country that I have no visibility into), so I might have a chance to play with it before too long. If I find out anything, positive or negative, I'll update the thread.
Offline  
Old 12-22-2008, 02:58 PM   #20 (permalink)
New Member
 
Join Date: Dec 2008
Model: world
PIN: N/A
Carrier: telus
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

OK. Thanks and good luck.

Deric
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.