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Old 08-10-2005, 03:53 PM   #1 (permalink)
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I just set up BES 4.0 yesterday and and now my e-mail doesn't reach my device until about 8-12 minutes after it hits outlook. I am running handheld 4.0. anybody else have this problem. It seemed to be working fine yesterday.
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Old 08-10-2005, 05:07 PM   #2 (permalink)
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Sounds like the BES is not receiving the MAPI notification of a new message and is not noticing the new message until the BES rescans the mailbox.

The notifications are sent via UDP and can get lost if the netowrk is very busy or there is too much latency.

Are the two servers "near" each other? Do any firewalls exist between them? Any other recent changes to the network?
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Old 08-10-2005, 05:22 PM   #3 (permalink)
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ladydi,

trying not to be smart alek here but..what do u think the normal turn around time is?
on my system varies from 2-10 minutes depending on content.
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Old 08-10-2005, 05:55 PM   #4 (permalink)
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Default fixed it

My turn around time is approx 10 seconds. The reason it was taking so long is because my boss is cheap and wouldnt give me a decent server (we only have 10 users blah blah...). I was slowly running out of memory. 0x8007000E: MAPI low memory Error. by the time I figured it out, It was taking 20 minutes to get my mail to my device. Reboot, and problem is solved.
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Old 08-10-2005, 06:34 PM   #5 (permalink)
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Whats the current load on the Exchange server? How many users on it? What kind of email volume do your exchange server?
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Old 08-10-2005, 06:58 PM   #6 (permalink)
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We have about 250 mailboxes on exch and I wouldn't say it has heavy traffic. Why?
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Old 08-10-2005, 07:11 PM   #7 (permalink)
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Its just that a heavy email load can adversely affect BES performance.

Tried running handheldcleanup on the bes three or four times?
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Old 08-10-2005, 08:50 PM   #8 (permalink)
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BES 4.0 should support up to 2000 users. I don't think your going to see 10 minute delays per 250 users.

As long as your server meets the hardware requirements you should get messages pretty fast.
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Old 08-11-2005, 01:04 PM   #9 (permalink)
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There was a Microsoft Hotfix for that (back when we were in 3.6), but it hasn't happened in 4.0 (knock knock knock). Blackberry Server was grabbing memory for various MAPI tasks, but it wasn't letting the memory go after the task was complete.

Not sure if it applies to 4.0, since it hasn't happened since we upgraded.
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Old 08-11-2005, 02:47 PM   #10 (permalink)
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Are your BES and your messaging servers on the same LAN, or are they perhaps in a WAN environment? We have been experiencing significant delays with our BES, which according to RIM are caused by latency and delays in our WAN environment.
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