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Old 08-10-2005, 07:25 PM   #1 (permalink)
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Default Blackberry 7520/BES Freezing

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We just deployed a new BES with 20 Nextel 7520's. Our users are complaining, and I have the same problem, that occasionally their Blackberry will freeze up. You can be in any application or screen and the device becomes unresponsive for upwards of a minute. Someone from Nextel said there was a setting somewhere, but then did not follow up with specific info.

Another agency that we work with recently deployed a similar setup. The only difference is we have Exchange and they run Groupwise as their email. They claim no pauses or freezes. Does anyone have any idea what might be causing this and how we can mitigate these pauses?

Stan Trevena
Modesto City Schools
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Old 08-10-2005, 07:42 PM   #2 (permalink)
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Just for clarification, are they freezing (as in no response no matter what you do) or are they locking?
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Old 08-10-2005, 08:48 PM   #3 (permalink)
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hmmm...It's not normal to freeze for a minute...
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Old 08-10-2005, 08:52 PM   #4 (permalink)
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mine has been doing that past couple days for some reason as well not for a minute but it does freeze up for a few seconds
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Old 08-11-2005, 12:33 AM   #5 (permalink)
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Freezing up, and then thawing after the freeze. They do not lock up or require a power cycle. Today I picked it up, went to make a call. I pressed the dial, went into the phone app and then freeze. I checked the upper right corner for the activity indicators. No arrows, then about 15 secs later I got some arrow activity, then nothing, then everything came back. If you press buttons or scroll the wheel, when it thaws it catches up with what you've pressed, sometimes with odd outcomes. This is happening on ALL of the Blackberries that we've deployed. And I expect the number of BB's in our district to grow three fold as soon as school is back in session. Seeing how it happens on all the BB's, it would tend to point strongly towards the BES in some way for this delay.

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Modesto City Schools
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Old 08-11-2005, 06:28 AM   #6 (permalink)
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Nope mine is doing it and I am not on BES I use the BWC
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Old 08-11-2005, 08:30 AM   #7 (permalink)
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Are you running any non-standard apps on all those blackberry handhelds? I can't see how the BES would make the handhelds freeze. It makes no sense.
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Old 08-11-2005, 08:37 AM   #8 (permalink)
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We had this problem, the solution is BES 4.0 service pack 1 with hotfix 1 or newer.

The server is pushing the policy too frequently.
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Old 08-11-2005, 03:35 PM   #9 (permalink)
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ok so what is the problems on the non bes then did it three times today
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Old 08-11-2005, 04:14 PM   #10 (permalink)
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Quote:
Originally Posted by Dawg
ok so what is the problems on the non bes then did it three times today

Not sure, check the time and data of the policy under security after a freeze and see if the times match the freeze.
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Old 08-11-2005, 04:56 PM   #11 (permalink)
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??? now in english
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Old 08-11-2005, 05:38 PM   #12 (permalink)
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For the non Bes users try rebooting the device. If no good then consider reloading the handhelds Operating System. Do you have any specific apps that are running that are using resources or are you receiving massive emails ?
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Old 08-11-2005, 05:53 PM   #13 (permalink)
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nope nothing but messenger, BBlight running on my unit. It doesnt happen at any specific time or when I am doing any specific thing. I did a wipe of my unit less than 5 days ago it was happening before and its still happeneing.
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Old 08-11-2005, 06:01 PM   #14 (permalink)
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I receive the same problem and I believe it has something to do with the data service or with the event being written to the event log on the blackberry
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