08-11-2005, 10:01 AM
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| | 7290 Password Reset from BES Server
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I am running a BES server integrated with Exchange 2000. I have a user who has forgotten the password that he uses to unlock his Blackberry 7290 handheld unit. No problem, right? Well I attempted to set his password and lock his handheld from the BES server, and his handheld recieves the password change, however it requires him to enter his current password in order to accept the new one.
It doesn't really make sense to me for a password reset to work this way. I was able to reset my Blackberry 957 handheld password with no problems. Could it be the version of the system software on the 7290 unit?
If theres no way around this 7290 password reset than performing a hard reset, then its cool, I'm just extremely curious as to why our 7290's are acting this way. Thanks a lot!