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Old 06-16-2008, 06:11 AM   #1 (permalink)
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I am taking care of the bes 4.0.7 installed in my company integrated with ex 2000 s.p 2.

Now when i am trying to add any user it works fine but for one specific user it gives the error : "Failed to Add user to the blackberry server.Unable to open mailbox
for user. The user's mailbox may have been deleted."

I have checked on the exchange server the user still exists and mailbox is still in use.
Also i have checked for couple of things like :

In Exchange System Manager, at the Administrative Group level, enable the Exchange View Only Administrator permission for the BlackBerry Enterprise Server service account. ------------------------- ok

At the Server and Mailbox Store levels, enable the following permissions for the service account:

Send As ---- OK
Receive As ----- OK
Administer Information Store. ----- OK

Can anyone help me with this what else could be the reason for it.

Best Regards,

Old 06-16-2008, 07:42 AM   #2 (permalink)
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**moved to the BES Admin area**

Sshekhar, in the future, I would recommend posting these type questions in the appropriate section of the forum rather than dropping it in some random thread regarding media cards.
Old 06-16-2008, 03:40 PM   #3 (permalink)
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KB04189 - Failed to add user to the BlackBerry Enterprise Server
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