06-16-2008, 05:11 AM
Join Date: Jun 2008
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I am taking care of the bes 4.0.7 installed in my company integrated with ex 2000 s.p 2.
Now when i am trying to add any user it works fine but for one specific user it gives the error : "Failed to Add user to the blackberry server.Unable to open mailbox
for user. The user's mailbox may have been deleted."
I have checked on the exchange server the user still exists and mailbox is still in use.
Also i have checked for couple of things like :
In Exchange System Manager, at the Administrative Group level, enable the Exchange View Only Administrator permission for the BlackBerry Enterprise Server service account. ------------------------- ok
At the Server and Mailbox Store levels, enable the following permissions for the service account:
Send As ---- OK
Receive As ----- OK
Administer Information Store. ----- OK
Can anyone help me with this what else could be the reason for it.