BlackBerry Forums Support Community               

Closed Thread
LinkBack Thread Tools
Old 06-16-2008, 05:11 AM   #1 (permalink)
New Member
Join Date: Jun 2008
Location: India
Model: 8100g
Carrier: Bharti
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default New BES Admin Need Help

Please Login to Remove!


I am taking care of the bes 4.0.7 installed in my company integrated with ex 2000 s.p 2.

Now when i am trying to add any user it works fine but for one specific user it gives the error : "Failed to Add user to the blackberry server.Unable to open mailbox
for user. The user's mailbox may have been deleted."

I have checked on the exchange server the user still exists and mailbox is still in use.
Also i have checked for couple of things like :

In Exchange System Manager, at the Administrative Group level, enable the Exchange View Only Administrator permission for the BlackBerry Enterprise Server service account. ------------------------- ok

At the Server and Mailbox Store levels, enable the following permissions for the service account:

Send As ---- OK
Receive As ----- OK
Administer Information Store. ----- OK

Can anyone help me with this what else could be the reason for it.

Best Regards,

Old 06-16-2008, 06:42 AM   #2 (permalink)
Crimson Tide Moderator
JSanders's Avatar
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,909
Post Thanks: 60
Thanked 244 Times in 182 Posts

**moved to the BES Admin area**

Sshekhar, in the future, I would recommend posting these type questions in the appropriate section of the forum rather than dropping it in some random thread regarding media cards.
Old 06-16-2008, 02:40 PM   #3 (permalink)
BlackBerry Genius
hdawg's Avatar
Join Date: Aug 2006
Model: hdawg
Carrier: hdawg
Posts: 6,632
Post Thanks: 0
Thanked 0 Times in 0 Posts

KB04189 - Failed to add user to the BlackBerry Enterprise Server
Closed Thread

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Copyright 2004-2014
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.