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Old 06-16-2008, 12:37 PM   #1 (permalink)
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Default Advice on dealing with ~ 700 messages/day

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So, this may not be the correct section to post this on, but I'm hoping this is where people in a similar situation to me may be likely to see it.

I've started a new job where the volume of e-mail coming in is crazy (IMO). Literally ~ 700 e-mails/day.

My issue is: I'd like to (read: need to) receive all of these messages on my BB, but specifically, don't want to be notified for the majority of them as they're simply alert notifications for down devices.

I already have rules set up in Outlook/Exchange to automatically move most of them to sub-folders. What I'm wondering is if anyone has any ideas on how to set notification level based upon whether something is in a folder.

Failing that, is there any way to set notification to something below the norm (i.e. the opposite of Level 1)? I can easily setup filters based upon sender address as the bulk of the messages are coming from 6-7 alerting systems. I just don't know what I would set the filter to do as it doesn't seem to have an option for "don't alert."

I'm using an 8310 running 4.5.0.42 connected to a BES (Professional version) connected to Exchange 2003 SP2.

I'm hoping I'm not alone in this. I've been using a BB for a while now and am used to a substantial amount of mail coming in... with the current situation, I would just end up turning off all notification which doesn't really help either.

Thanks in advance for any ideas/suggestions. Apologies if this is posted completely in the wrong section.
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Old 06-16-2008, 12:45 PM   #2 (permalink)
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You could set a filter for your notification emails to be forwarded as a Level 1 and set Level 1 not to notify you.
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Old 06-16-2008, 12:48 PM   #3 (permalink)
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LOL... that's a really fantastic idea and I'm somewhat chagrined that I didn't think of something so obvious myself. I'll definitely give that a try as I've never used Level 1 notification for anything else so I don't think it will impact me negatively.

Thanks very much for the suggestion.
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Old 06-16-2008, 01:10 PM   #4 (permalink)
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That's setup now and appears to be working well for my needs. Does anyone else out there get hit with this much mail? If so, what techniques do you use to keep up with it?
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Old 06-16-2008, 01:30 PM   #5 (permalink)
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If I were you, I'd look at the source.

700+ messages a day for downed devices is indicative of 2 possibilities.

1) you have deep network issues. Run away from there.

2) your notification system has not been set properly.

I have 50 stores. I've set my notification software to notify at:15, 30, 60, 120 and when it's up again.

Granted, I have a 3rd party to resolve comms issues, but the logic was: 15 minutes give it enough time to resolve transient comms issues. 30 and 60 make me investigate more. The 120 will tigger a call to level 3 support of the 3rd party if I have not heard from them already. Beyond that, I know there is a deep problem being looked at, just tell me when it's back up.
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Old 06-17-2008, 08:26 AM   #6 (permalink)
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Quote:
Originally Posted by CanuckBB View Post
If I were you, I'd look at the source.

700+ messages a day for downed devices is indicative of 2 possibilities.

1) you have deep network issues. Run away from there.

2) your notification system has not been set properly.

I have 50 stores. I've set my notification software to notify at:15, 30, 60, 120 and when it's up again.

Granted, I have a 3rd party to resolve comms issues, but the logic was: 15 minutes give it enough time to resolve transient comms issues. 30 and 60 make me investigate more. The 120 will tigger a call to level 3 support of the 3rd party if I have not heard from them already. Beyond that, I know there is a deep problem being looked at, just tell me when it's back up.
If it were my network generating that many alerts per day, I'd be the first one out the door! (probably due to being fired for incompetence)

I work for a network consulting company and one of our service offerings is to monitor client networks. As I'm not directly responsible for responding to issues, I don't really need to know about them instantly. That said, I still like the ability to read through them while on the train to see if I can detect any trends and to ensure the monitoring staff are opening up support tickets where appropriate.

I'm coming from an environment where I *was* directly responsible for the entire network infrastructure. In that capacity I was getting maybe a couple of dozen alerts/day. That was much more manageable.
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