Originally Posted by CanuckBB
If I were you, I'd look at the source.
700+ messages a day for downed devices is indicative of 2 possibilities.
1) you have deep network issues. Run away from there.
2) your notification system has not been set properly.
I have 50 stores. I've set my notification software to notify at:15, 30, 60, 120 and when it's up again.
Granted, I have a 3rd party to resolve comms issues, but the logic was: 15 minutes give it enough time to resolve transient comms issues. 30 and 60 make me investigate more. The 120 will tigger a call to level 3 support of the 3rd party if I have not heard from them already. Beyond that, I know there is a deep problem being looked at, just tell me when it's back up.
If it were my network generating that many alerts per day, I'd be the first one out the door!
(probably due to being fired for incompetence)
I work for a network consulting company and one of our service offerings is to monitor client networks. As I'm not directly responsible for responding to issues, I don't really need to know about them instantly. That said, I still like the ability to read through them while on the train to see if I can detect any trends and to ensure the monitoring staff are opening up support tickets where appropriate.
I'm coming from an environment where I *was* directly responsible for the entire network infrastructure. In that capacity I was getting maybe a couple of dozen alerts/day. That was much more manageable.