Greetings, I am in need of a little help. I have a guy in the field whos blackberry went dead overnight. He got a new blackberry from Verizon and I need to replace his existing blackberry in our BES with the new one. If he was here I could do it easily by plugging the phone in, but how do I make the switch while he is in the field.

I seriously appreciate any help that can be provided while I continue to search the forums for answers

Does over the air actiation work?

I am unsure at the moment. He got the new phone between the hotel and the airport and he is on a plane at the moment. I was trying to have it configured by the time he lands, but I am guessing there is no way. If I understand it correctly, I should delete his existing account from BES and delete the blackberry information from the exchange server when it asks, and then have him trigger the Enterprise Activation from the phone itself and that will configure his account? Do I need to do anything? Setup a password and give it to him or anything. Our normal BES Admin is on vacation and unreachable and I am trying to resolve this myself.

Again, thanks for the help

There's no way for you to do everything. You set the activation password and provide it to the user.
The user then needs to do a wireless Enterprise Activation on the new device.

NO! Don't delete the account from BES. This will delete all of the user's settings and wireless backup data.
Just set a new activation password for the user. Nothing more.
The user needs to manually initiate the Enterprise Activation using the password you set and provide to them.

Yes, you'll need to set an activation password and provide it to the user so they can run the Enterprise Activation from the new device.

Thanks, I have done that and left a voicemail. I sincerely apprecaite all your help in this matter

I guess lucky and unlucky are perspective. our guy got bumped and was sitting in the airport when I sent him the activation and within a few minutes the world was well. I apprecaite all the help. This was our coo, and was headed to a trade show for our new product release. When he woke up at the hotel this morning his bb was dead. Timing is a wonderful thing.

to all you guys I appreciate all the help.