BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 06-16-2008, 03:53 PM   #1 (permalink)
New Member
 
Join Date: Jan 2008
Model: 7100t
PIN: N/A
Carrier: verizon
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default bbconvert.exe using 100% cpu

Please Login to Remove!

Every other week, when I look at the processes on our BES, I notice an instance of BBConvert.exe is using up 100% of CPU for x number of days. There are other bbconvert.exe instances running all at 0% CPU. The instance with the issue does not release the CPU by itself. I need to end task or reboot the server.
Any ideas? Thx in advance (Anyone have an updated version of BBConvert.exe they can email me?)

Win2k3 SP2
BES 4.1.4
Exchange 2k3 SP2
BBConvert.exe : Version 4.1.4.15 : 644KB : 12/4/2007

Last edited by itdirector@friedmanllp.co : 06-16-2008 at 04:02 PM.
Offline  
Old 06-16-2008, 07:54 PM   #2 (permalink)
BlackBerry Genius
 
hdawg's Avatar
 
Join Date: Aug 2006
Model: hdawg
PIN: port3101.org
Carrier: hdawg
Posts: 6,631
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Welcome to BBF

bbconvert.exe is the BlackBerry Attachment Service. Restarting this service should kill that process and re-spawn.

The only time I've seen this is with the S/MIME issue ... KB12446 - CPU increases to 100% when processing S/MIME-encrypted email messages with large attachments

You might try upgrading to 4.1 SP5 ... or if you're skiddish of that give T-Support a call.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.